No prior warning biometrics are necessary. Walk up narrow uneven staircases as elevator only goes to 2 floor. Reception was friendly but utterly unhelpful. I 2as told “just go on up to your room” with no direction on how to get there. I had to ask. No offerto take my luggage up. Internet did not work well. Had to enter the code to my room several tiimes beffore it opened. Virtually no luggage storage if you arrive early or want to leave a bit later. Room was clean and cool and quiet but Iwould not stay again. It’s not considerately thought out and run operation. I was surprised it’s a Marriott property.

No elevator. Tough climb on narrow stairs to fourth floor No help with luggage Pin pad numbers worn out so could not read them Pin pad to room didn't work No riom servicing at all. Dump garbage in the hall Go four floors on narrow stairs for towels Never ever stay at a Sonder hotel again

Very disappointed with room, not like the pictures. Bed against walls on three sides making it challenging to share, needing to climb over your bed mate to go to the bathroom. Lift to second floor only with very narrow steep stairs for remaining levels. Have to pay £25 to get the room serviced. We stayed for a week and it was embarrassing to have to ask the reception for toilet paper, on a number of days. Great location, half the staff were friendly but would not recommend this place.

Very convenient location for Paddington, friendly and helpful front desk with lockers to leave luggage. The lift only goes to the 2nd floor and stairs to top are steep, narrow and awkward for carrying bags - may not suit if not very mobile. Room was compact but clean, bed comfortable, large shower room but pressure poor. Good value for London and would stay again.

The rooms are pretty small if you have 2 pax. With our luggages we could barely walk around. But location was great and the room was clean.

Loved our stay at Sonder, staff were all very helpful special mention to the lovely Niko who assisted us with our luggage. Perfect location, easy access to public transport with Paddington station a few minutes walk away and buses close by. Room nice and clean newly renovated. Would definitely stay again thank you

The hotel is minutes away from the train station. Making it convenient . Rooms are small but typical in Europe. Bed was cozy and staff was great!

Excellent location only a couple mins, easy flat walk to Paddington station. We had a king bed located on the ground floor which concerned us at first but the street was mostly quiet so sleep was generally fine (could be noisy when people were arriving/leaving as you’re right beside the main desk so avoid if this is irritating). Bed was very comfortable, coffee machine supplied was much appreciated! Room was very clean, though a couple of minor maintenance issues could be tended to easily (mirror light not working, drape unhooked on one side allowing light in, spout of tap diffuser needed replacing as water sprays everywhere). Staff were lovely and friendly and initially we were happy to rate 5 stars until the last night when we were woken at 3am by the young guy at the desk on the phone. He continued for an hour on speaker phone until we had enough and my husband went out to ask him to keep it down. He did, slightly, but continued on and then started playing games/watching YouTube (?). Really rude and affected our day as we flew to another country exhausted. Aside from this staff member rate would recommend Sonder

Not a hotel, false advertisement. The room is so small you can’t even comfortably have luggage in the room. Shower and hair dryer broken. Wouldn’t come back or recommend. Luckily we only stayed 1 night, but this is not an actual hotel so this should be advertised. There was no real check in/check out.

Great location. Tidy hotel and nice staff. I would definitely stay again!

Small but very comfortable room. Staff very nice. Would book again.

The location is convenient for sightseeing, with Paddington station a block away and plenty of restaurants and coffee shops around. The hotel itself is decently renovated but in an old cramped building. Slow elevator, narrow corridors, and no amenities or common spaces beyond reception. The room was very small but well kept. It was a little awkward to share a room because the bathroom is just behind a glass divider instead of a separate room, offering little privacy. The app never worked for unlocking the front door so I had to use the key code every time, and neither the app or code worked for the room door but I was promptly given a physical key by the staff. Overall, you get what you pay for - this is a good option if you need a clean and reasonable place in central London, and don’t plan on spending much time in the room.

no space in the room dirty no aircon

Avoid at all costs, pictures are completely misleading, upon arrival to my shoebox of a room I had to clear out the fridge as someone’s food was still in it, there was paint falling off the walls, the bathroom sink was stained, there was yellowing on the walls, the air con puffing out dust when turned on as it clearly hadnt been cleaned in a long time, the radiator thermostat fell off so when the heating was put on in the building full blast I couldn’t turn the radiator off, having your room convert to a sauna was an experience. I burned myself trying to fix it because there was no one on site maintenance wise to do so, then to top it off there was no hot water on the last night. Several guests complained about their rooms but couldn’t be relocated, our friend staying in a separate room left to stay in another hotel. The front desk staff were nice but that being the only positive from a £750 stay feels like I have been robbed, when notified off the above they have taken it as “additional learning”

Overall, not a bad stay. Room had a peculiar smell though and the fridge didn’t work.

Lovely place. For two adults the room was a tight fit. The bathroom was built into the room which takes up a bit of space. The bed was also rock hard and with pillows that were super flat. THAT SAID the staff were lovely when we saw them and the location is great. I would qualify this as a “do it yourself” type hotel. If you are looking for room service, etc, you probably want to look to a larger hotel. But location and for the price it was great. (But seriously, prepare your back for that mattress.)

Nice, clean and friendly staff but, very small room

Modern style check in and just use pass code. Bed is comfortable

Check in and access is simple with the access codes. There is a front desk with helpful staff. My room was on the 4th floor. clean and modern. Very small room, some might say ‘cosy’. However it was very well equipped with fridge, coffee machine, hairdryer. Lots of outlets and usb charging points. The shower had great pressure. The shampoo/conditioner supplied was good quality and smelt great. The hotel is very close to Paddington station with multiple restaurants, cafes, bars within one block. I would stay at the Sonder again.

Basement room for a Gold Member. Amazing