7.9
Pleasant
From 7 reviews
Provided by travellers on
Cleanliness

7.7

Room Comfort

7.7

Meal

6.6

Location

8.0

Service and Facilites

7.4

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Traveller Reviews London Plane Backpackers - Hostel

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Customer reviews
Jatmiko A. K.
icon-Leisure
Leisure
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8.5
/10
Reviewed 25 week(s) ago
The hotel staff is friendly, the room is very spacious. The living room and kitchen are very homey. But there is no hot water in the room and it is very noisy at night.
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Gigi
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.3
/10
Reviewed 27 week(s) ago
Dear London Hostel Management/Customer Service, I am writing to formally complain about the unacceptable conditions and lack of refund regarding my booking as attached details. Upon arriving at the designated check-in time, I found the following issues with my assigned room: * The room was not ready. * The bed linens had not been changed. * The rubbish bin was full of trash. These conditions were unacceptable and rendered the room unusable. Due to these issues, I was unable to stay at your hostel. I immediately requested a full refund and was assured that this would be processed. Despite repeated follow-ups, almost a month has passed, and I have yet to receive my refund. I request an immediate investigation into this matter and a full refund of attached amount to my traveloka credit back. I expect a response and confirmation of the refund within 7 business days. If I do not receive a satisfactory response and refund within this timeframe, I will be forced to escalate this complaint to relevant consumer protection agencies and post reviews about the hostel on public review platforms. I look forward to your prompt resolution of this issue. Sincerely, Gigi 0450495514
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Mr Richard
icon-Staycation
Staycation
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9.4
/10
Reviewed 74 week(s) ago
Good place for solo traveling
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Mr Richard
icon-origin-TRAVELOKA
9.7
/10
Reviewed 76 week(s) ago
Sẽ quay lại một ngày sớm nhất.
1 people find it helpful
Trinh T. T. T.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 92 week(s) ago
Ngay trung tâm nên đi bắt bus hay tàu điện tại Kinh Cross rất tiện. Phòng rộng và sạch
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