Cove Guntur Heritage

Explore Cove Guntur Heritage
8.2
Very Good
From 322 reviews
Provided by travellers on
Cleanliness

7.6

Room Comfort

7.7

Meal

8.1

Location

8.5

Service and Facilites

7.9

People often mention about Cove Guntur Heritage
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Bedroom (48)
Bathroom (37)
Ambiance (36)
Hotel Area (30)
Accessibility (28)
Staff Friendliness (28)
Distance to City Center (26)
Check-in/out Time (18)
Surroundings (17)
Soundproof (17)
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Traveller Reviews Cove Guntur Heritage

Number of reviews per page
20
40
Customer reviews
a***n
icon-origin-TRAVELOKA
8.0
/10
Reviewed 1 week(s) ago
When I checked in, I entered the room, the TV and AC were already on and the room smelled of urine.
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Accommodation's Reply
12 Nov 2026
Thank you for staying at Cove and thank you for your review. We are delighted to hear that you had a positive experience with us. Your feedback is invaluable to us in improving our services and providing a better experience in the future. We hope to welcome you back again soon. Have a great day!
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K***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
It's really clean and comfortable.
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Accommodation's Reply
12 Nov 2026
Thank you for staying at Cove and thank you for your review. We are delighted to hear that you had a positive experience with us. Your feedback is invaluable to us in improving our services and providing a better experience in the future. We hope to welcome you back again soon. Have a great day!
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M***a
icon-origin-TRAVELOKA
7.6
/10
Reviewed 4 week(s) ago
From the moment we arrived, the staff was incredibly rude. A room costs 200,000 Rupiah, so what would you expect? I've often checked into hotels, from 5-star hotels to boarding houses, but this one was beyond me. The staff was unfriendly, and it was the dirtiest hotel I've ever encountered.
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Accommodation's Reply
21 Oct 2026
Thank you for staying at Cove and thank you for your review. We are delighted to hear that you had a positive experience with us. Your feedback is invaluable to us in improving our services and providing a better experience in the future. We hope to welcome you back again soon. Have a great day!
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d***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Suitable for resting, spacious parking, comfortable rooms.
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1 people find it helpful
Accommodation's Reply
21 Oct 2026
Thank you for staying at Cove! We are delighted that you enjoyed your stay with us. Renter satisfaction is always our top priority, and we are pleased to see that. We will continue to strive to provide the best for all Cove renters. Have a great day!
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d***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Thank you for the service, perfect for resting.
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2 people find it helpful
Accommodation's Reply
17 Sep 2026
Thank you for staying at Cove! We are delighted that you enjoyed your stay with us. Renter satisfaction is always our top priority, and we are pleased to see that. We will continue to strive to provide the best for all Cove renters. Have a great day!
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d***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
I've been a regular here and it never disappoints. The staff is very friendly and helpful. Thank you.
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1 people find it helpful
Accommodation's Reply
17 Sep 2026
Thank you for staying at Cove! We are delighted that you enjoyed your stay with us. Renter satisfaction is always our top priority, and we are pleased to see that. We will continue to strive to provide the best for all Cove renters. Have a great day!
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d***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Thank you for your service 🙏
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4 people find it helpful
Accommodation's Reply
20 Aug 2026
Thank you for staying at Cove! We are delighted that you enjoyed your stay with us. Renter satisfaction is always our top priority, and we are pleased to see that. We will continue to strive to provide the best for all Cove renters. Have a great day!
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d***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Will be back again, thank you
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Accommodation's Reply
20 Aug 2026
Thank you for staying at Cove! We are delighted that you enjoyed your stay with us. Renter satisfaction is always our top priority, and we are pleased to see that. We will continue to strive to provide the best for all Cove renters. Have a great day!
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d***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Thank you for your service, may you always be healthy.
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4 people find it helpful
Accommodation's Reply
20 Aug 2026
Thank you for staying at Cove! We are delighted that you enjoyed your stay with us. Renter satisfaction is always our top priority, and we are pleased to see that. We will continue to strive to provide the best for all Cove renters. Have a great day!
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P***o
icon-origin-TRAVELOKA
8.4
/10
Reviewed 14 week(s) ago
The room smelled damp and moldy, either from the AC or the furniture.
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1 people find it helpful
Accommodation's Reply
20 Aug 2026
Thank you for staying at Cove and thank you for your review. We are delighted to hear that you had a positive experience with us. Your feedback is invaluable to us in improving our services and providing a better experience in the future. We hope to welcome you back again soon. Have a great day!
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M***a
icon-Transit
Transit
icon-origin-TRAVELOKA
6.3
/10
Reviewed 23 week(s) ago
Poorly maintained. Dirty, with food leftovers from previous guests in the drawers. The TV wouldn't turn on due to no signal. The water heater wouldn't work.
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3 people find it helpful
Accommodation's Reply
10 Jul 2026
We sincerely apologize for any unpleasant experiences you may have had at Cove Guntur Heritage. We take this matter very seriously. Your feedback is invaluable in improving our services, and we hope this negative experience will not deter you from choosing Cove for your next stay. If you have any further comments, please contact the Cove team so we can assist you. Have a wonderful day!
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D***y
icon-origin-TRAVELOKA
7.7
/10
Reviewed 25 week(s) ago
The room was damp, there was mold on the walls, and the sheets were dirty and stained. It was a stark contrast to the photos in the app.
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3 people find it helpful
Accommodation's Reply
10 Jul 2026
We are deeply sorry about your unpleasant experience at Cove Guntur Heritage. We take this matter very seriously. Your feedback is invaluable in improving our services, and we hope this negative experience won't deter you from choosing to stay at Cove again in the future. If you have any further concerns, please contact the Cove team if there's anything we can assist you with. Have a great day!
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K***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 28 week(s) ago
The rooms are quite spacious, but not very clean. The staff is friendly. The parking area is quite spacious.
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2 people find it helpful
Accommodation's Reply
10 Jul 2026
Thank you for staying at Cove! We are delighted that you enjoyed your stay with us. Renter satisfaction is always our top priority, and we are pleased to see that. We will continue to strive to provide the best for all Cove renters. Have a great day!
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annisa a.
icon-origin-TRAVELOKA
8.1
/10
Reviewed 28 week(s) ago
Lift maintenance can be further improved to make it easier for guests with large amounts of luggage and for the elderly who have difficulty climbing stairs.
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Accommodation's Reply
10 Jul 2026
Thank you for staying at Cove and thank you for your review. We are delighted to hear that you had a positive experience with us. Your feedback is invaluable to us in improving our services and providing a better experience in the future. We hope to welcome you back again soon. Have a great day!
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Riska A. S.
icon-Business
Business
icon-origin-TRAVELOKA
7.0
/10
Reviewed 29 week(s) ago
The hotel staff is friendly and responsive, the location is strategic, and the parking is spacious and secure. The only downside is that the room is very small. The sheets, pillowcases, and towels are not very clean, and the water tap is also very small. Hopefully, things will improve in the future.
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1 people find it helpful
Accommodation's Reply
10 Jul 2026
Thank you for staying at Cove and thank you for your review. We are delighted to hear that you had a positive experience with us. Your feedback is invaluable to us in improving our services and providing a better experience in the future. We hope to welcome you back again soon. Have a great day!
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S***n
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 31 week(s) ago
The room is comfortable, only the AC needs to be replaced, but so far it's ok for a night here.
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2 people find it helpful
Accommodation's Reply
10 Jul 2026
Thank you for staying at Cove! We are delighted that you enjoyed your stay with us. Renter satisfaction is always our top priority, and we are pleased to see that. We will continue to strive to provide the best for all Cove renters. Have a great day!
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d***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 31 week(s) ago
The hotel is comfortable, close to the busway stop, and there's also a laundry service and an Alfamart next door. The rooms are comfortable, making it perfect for a few nights.
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1 people find it helpful
Accommodation's Reply
10 Jul 2026
Thank you for staying at Cove! We are delighted that you enjoyed your stay with us. Renter satisfaction is always our top priority, and we are pleased to see that. We will continue to strive to provide the best for all Cove renters. Have a great day!
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D***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.1
/10
Reviewed 31 week(s) ago
The staff is not as friendly as other Coves, and the rooms are dirty, from the pillows and blankets, I know Cove can be a boarding house but the atmosphere at Cove Guntur is really like a boarding house in general.
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Accommodation's Reply
10 Jul 2026
We are deeply sorry about your unpleasant experience at Cove Guntur Heritage. We take this matter very seriously. Your feedback is invaluable in improving our services, and we hope this negative experience won't deter you from choosing to stay at Cove again in the future. If you have any further concerns, please contact the Cove team if there's anything we can assist you with. Have a great day!
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Syayyidah T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 32 week(s) ago
The staff is friendly, the environment is also okay, but the curtains can't be closed, so you can peek in from outside.
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1 people find it helpful
Accommodation's Reply
10 Jul 2026
Thank you for staying at Cove! We are delighted that you enjoyed your stay with us. Renter satisfaction is always our top priority, and we are pleased to see that. We will continue to strive to provide the best for all Cove renters. Have a great day!
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A***y
icon-origin-TRAVELOKA
6.3
/10
Reviewed 32 week(s) ago
Only got 1 towel, bed is not that clean, AC is not in well condition (should be serviced).
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Accommodation's Reply
10 Jul 2026
We sincerely apologize for the unpleasant experience you had at Cove Guntur Heritage. We will take this matter seriously. Your feedback is very valuable to us as it helps us improve our services, and we hope this experience will not discourage you from choosing to stay at Cove in the future. If there is anything else you would like to share, please do not hesitate to contact the Cove team if there is anything further we can assist you with. Have a nice day!
Number of reviews per page
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