Crescendo Urban Stay

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Overall Ratings & Reviews Crescendo Urban Stay

Traveloka (93)
Other sources (42)
8.6
Very Good
From 93 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.6

Meal

8.4

Location

8.4

Service and Facilites

8.4

People often mention about Crescendo Urban Stay
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Bedroom (7)
Staff Friendliness (5)
Soundproof (5)
Bathroom (5)
Room Space (4)
Hotel Area (4)
Distance to City Center (3)
Family Friendly (3)
Surroundings (2)
Accessibility (2)
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Traveller Reviews Crescendo Urban Stay

Number of reviews per page
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40
Customer reviews
Lan H.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 9 week(s) ago
Initially, I was a little concerned after reading reviews about the homestay, but I was very surprised after checking in. The room was beautiful and well-equipped, the only downside was the lack of food like snacks, only two bottles of water, and since I stayed for 4 nights and 3 days, I had to constantly order food outside. The first day there was hot water for showering, but later I had to shower with cold water. Overall, it was okay, and I will definitely come back if I have the chance. See you again!
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T***g
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9.4
/10
Reviewed 22 week(s) ago
Excellent, everything was great, nothing to complain about.
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8 people find it helpful
Ngn L.
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Staycation
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9.4
/10
Reviewed 23 week(s) ago
The staff were friendly and enthusiastic.
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1 people find it helpful
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Dao T. D.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 25 week(s) ago
Location: • The hotel is located right on the main street, making it quite easy to find. Services: • There is no on-site reception; you need to call for luggage storage or assistance. Rooms: • The rooms are designed with one bedroom and one living room, quite convenient for groups or families. Disadvantages: • Soundproofing of the room doors is not good; the noise from traffic outside at night can be quite disruptive to rest. The balcony connects two rooms, posing a security risk. Price: • Room rates are a bit high compared to the quality of service and experience.
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Meo
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Business
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9.7
/10
Reviewed 33 week(s) ago
Excellent. I'll definitely support you again next time I visit.
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8 people find it helpful
Verified Traveler
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5.0
/10
Reviewed 41 week(s) ago
We booked a room with view on high floor but checked in to a room on third floor with view of neighbour roofs. Next day the moved us to another room but still no view as advertised. There was hair everywhere on the sofa, floor and toilet. The floor was sticky. Something black hang on the toilet. We had full schedule from 9am til midnight so really no time to move to another hotel. Noise from the construction nearby was really unbearable for our little break. The rooms have no soundproof at all. The receptionists were very nice to help us move to another room.
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7 people find it helpful
Vi Lan H.
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Staycation
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9.4
/10
Reviewed 42 week(s) ago
Beautiful, clean room - good soundproofing. Quick staff. Small hallway. Small apartment but fully equipped: lovely furniture.
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6 people find it helpful
H***a
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Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 44 week(s) ago
What a wonderful experience at a homestay in Hanoi! The space is clean, cozy and very delicately decorated. Convenient location, close to the center but still quiet. Friendly, handsome, attentive and enthusiastic staff. I am really satisfied and will definitely come back next time ❤️
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5 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 44 week(s) ago
Clean, tidy, spacious rooms, close to the center for the price
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5 people find it helpful
Huynh T.
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9.1
/10
Reviewed 45 week(s) ago
Clean and comfortable room, stayed twice
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5 people find it helpful
U***n
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8.5
/10
Reviewed 47 week(s) ago
Enthusiastic and supportive staff, near the road so a bit noisy. Clean room
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5 people find it helpful
H***g
icon-origin-TRAVELOKA
9.7
/10
Reviewed 48 week(s) ago
Beautiful, clean room worth the experience
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9 people find it helpful
N***c
icon-Business
Business
icon-origin-TRAVELOKA
5.7
/10
Reviewed 48 week(s) ago
I had a very disappointing stay here. The service was poor, and the blanket and bedding were old with a slight moldy smell. During the typhoon, I felt the staff did not provide enough support, and the housekeepers seemed poorly trained. On my check-in day, I was given a room that had been carelessly prepared and had a strong odor that lingered for two days. I had to request a room change. On my check-out day, the elevator was out of service due to the storm and flooding from the previous day. Since I couldn’t carry my heavy luggage down from the 5th floor, I contacted the host/staff to discuss the check-out arrangement, especially since even the host did not know when the elevator would be fixed. However, without informing me, the housekeeper removed all of my belongings from the room. The host only messaged me after everything had already been taken out, and one of my pants was nearly damaged due to the way it was handled. Overall, the host should focus more on improving and maintaining the quality of their services.
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1 people find it helpful
N***c
icon-Business
Business
icon-origin-TRAVELOKA
5.9
/10
Reviewed 48 week(s) ago
I had a very disappointing stay here. The service was poor, and the blanket and bedding were old with a slight moldy smell. During the typhoon, I felt the staff did not provide enough support, and the housekeepers seemed poorly trained. On my check-in day, I was given a room that had been carelessly prepared and had a strong odor that lingered for two days. I had to request a room change. On my check-out day, the elevator was out of service due to the storm and flooding from the previous day. Since I couldn’t carry my heavy luggage down from the 5th floor, I contacted the host/staff to discuss the check-out arrangement, especially since even the host did not know when the elevator would be fixed. However, without informing me, the housekeeper removed all of my belongings from the room. The host only messaged me after everything had already been taken out, and one of my pants was nearly damaged due to the way it was handled. Overall, the host should focus more on improving and maintaining the quality of their services.
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6 people find it helpful
Uyn M. T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 49 week(s) ago
Second booking, clean and comfortable, convenient to move around, each time you have to proactively contact the staff, it's a bit inconvenient
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5 people find it helpful
t***n
icon-origin-TRAVELOKA
6.6
/10
Reviewed 49 week(s) ago
Everything is ok except the hygiene. The hallway and room smell bad.
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3 people find it helpful
Teddy L.
icon-Staycation
Staycation
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5.3
/10
Reviewed 51 week(s) ago
Too bad. Everything from check in
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4 people find it helpful
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Tai T.
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10.0
/10
Reviewed 56 week(s) ago
The room is large, airy, spacious, will come back many times.
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5 people find it helpful
H***g
icon-origin-TRAVELOKA
5.8
/10
Reviewed 56 week(s) ago
The room is very poorly soundproofed, you can clearly hear the sound of cars passing by on the street because it is close to the road Continuously losing water, taking a bath => losing water While cleaning => losing water Continuously losing water for several days
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4 people find it helpful
T***n
icon-origin-TRAVELOKA
9.0
/10
Reviewed 56 week(s) ago
close the door when coming home late can not enter
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3 people find it helpful
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