The hotel staff is not friendly, we contacted their WA because we wanted to check in, they didn't even want to open the door. Very rude. We had booked 1 month in advance, but when the day we wanted to check in was full, they informed us with a laughing emoticon, the reason they didn't inform us from the start was because there was no phone number, even though there was an email, and a phone number. This hotel is picky about customers, they don't like Indonesians, and our money wasn't even refunded. Very, very bad.