Overall Ratings & Reviews i-City Premier Suites Shah Alam

This apartment is in a great location because it's connected to a mall. There are Muslim restaurants nearby.

bad: 1. instructions not clear & came late. i have to whatsapp the host and yet no replies at all. after calling a few times, they only reply to my message, sending the check-in instructions. 2. wrong instructions. in the message, they asked me to go to mailbox suite tower block b. but apparently, the correct mailbox is located in block a 🤯 3. during check-in, i noticed i was given a different unit as what they advertised. called the host and asked why they gave me the different unit. the answer was— “oh, the one we advertised was only an illustration image.” what does that mean? this is truly misleading advertising. so wrong. 4. the sofa provided in the unit is very old and uncomfortable. i can feel the metal spring when i sat on it. 5. tv is not working well, there’s no sound. the remote control also not functioning well. i took a video and sent it to the host. they said the tv was working properly before i checked in. the audacity. 🤯 6. the toilet is smelly. 😖 7. water running from the shower is very slow. 8. no free parking. please make this info available on your advertisement as this is very good to know for your future prospects. 9. overall, this is a very unpleasant stay i ever had. i asked for another unit, but it was fully booked. i asked for a refund, but they refused to do so. very irresponsible and disappointing. good: 1. master bedroom ok. other than that was just terrible. 2. near to attractions, but please note there are also other comfortable units you can choose, but not this one. totally a misleading advertisement.

Not sistematic in prepare & manage rooms

The good:- Fast and smooth customer services.- Big and comfy rooms.- Very good location (easy access to central I-city mall) The bad:- Cockcroaches in room (I saw a total of 5 roaches during my stay)- Showerhead and bidet need to be fixed

Everything is good but the bathroom has a bit of a smell and the air flow is not satisfactory. The type of apartment is not well managed, the toilet smells of excrement all the way to the bedroom.

Close to get to the playground and i city snow walk etc. Looking for breakfast is quite easy. Mamak shops and 24-hour convenience stores abound. The swimming pool is not clean - many leaves in the water that are not cleaned. The cleanliness of the apartment needs to be improved. Toilet walls need to be cleaned completely. Many traces of black (? moss). The sound of the air conditioner is quite loud and noisy. overall- ok. maybe we can get a better apartment at the price we got if we search diligently and are lucky. thank you owner

OK, no staff, self check in, service online 24h.

Friendly service. There are services to the airport at more affordable prices.

dirty...no receptionist and make up room

The sheets are dirty. The spring bed is soft.

Dirty, no make up. Even though I stayed there for 3 nights, I moved last night to Double Tree.

Its good for, if can provide tea or coffee satchet as complimentary during the stay.

Best staycation ever ✅ lowest price range for a Duplex unit ✅ basic facilities of a homestay + hotel aminities ✅ easy self check-in reservation ✅ parking fee PAID separately.

Sangat menyedihkan. Cadar dan selimut yang kotor. Towel tak cukup. Sinki yang tersumbat. Keadaan dinding bilik air yang kotor dan sinki bilik air yang comot. Menyesal tak tengok review dari penyewa yang terdahulu.

Duplex unit. Cleanliness-acceptable. View-excellence.

The house was great. Perfect for short trip. However the ceiling not soundproof as you can hear loud noise which is water drainage from upstairs.

No free parking, 1st time hotel/apartment with no parking included but charged. 1st and last stay here.

Nice stay, walking distance to mall and I city park.