Overall Ratings & Reviews KAMENOI HOTEL KUSATSU YUBATAKE

Overall, it was supposed to be a nice place with onsens inside. The water composition is really good. Breakfast and dinner also contain a variety of healthy food. However, the hotel reeked of cigarette smoke. It's disgusting! If you are such idiots that you put a smoking room right in front of the health pools, then take care to make a good exhaust hood and doors that will not let this disgusting smell through! We felt this stench on the entire floor, in the onsens and even in our room. Although we made a request for a non-smoking room. Also in this app I paid for all sorts of additional taxes, but upon checkout we were presented with another additional bill, saying that it was a tax for the onsens. Not a word was said about this either in the hotel description or upon check-in. Total disgusting.

Me and my family had a lovley stay here, however I so have one complaint. The inages showed the hotel being right next to the yubatake place, but it was actually a bit of a walk from there. They sid provide a

Property is about 10 mins walk from the Bus station and Hotel does not provide shuttle to and fro, hence it is inconvenient to pull fhe luggage during winter time to the hotel. The back door of the hotel helps for quick access to the Yubate. Morning and Dinner buffet offer a very good spread but there is no need to book half board for more than 1 night as menus are largely the same.

The walk to the hotel from the Kusatsu bus station is not a mere 8-10mins or so, esp with luggage in tow and that it’s a bit steep to get to this hotel. Definitely not for older folks!! Didnt like that we also couldnt prearrange for taxi service ahead of time on our way back to Tokyo as we did not want to catch the bus again. One staff seemed a bit uncertain and hesitant about it, so left a bit disappointed. Food was wonderful though, for both breakfast and dinner. The use the local ingredients in season and each dish was incredibly tasty! The 3 onsens on the property were wonderful and thoroughly enjoyed!

Nice hotel with very nice buffet dinner and breakfast. However, reception staff were not so friendly and did not explain properly to us about the usage of the onsen facilities.

Dinner and breakfast buffets were excellent.

Great buffet breakfast and buffet dinner. Very friendly and helpful front desk staff. I left my jacket at the previous hotel and the front desk lady was very helpful and called the hotel for me. And I got my jacket back! Thank you.

Easy to go to skying resort(walking distance about 15mins). There was shortcut to walk to yubatake and all local shops. They give us two other hotspring pass to visit. Buffet breakfast and dinner was great. Nice staff. Room is clean and hotsprings were amazing. Things may improve. We hoped they provice a shuttle bus to pickup and dropoff between bus ststion to hotel. Hoped that buffet menue is changed every day(we stayed for three nights). Room is pretty small and can hear neighbours voice specially night time. Not enough elevators and very slow. Overall we enjoyed spending time at the hotel. Thank you

It's an older hotel that has a new owner and new name. The rooms are basic but clean and nice. Close to the main hot spring area and shopping lanes thanks to a back entrance. No early check in but the rooms were ready right at 3pm.

Best dinner and breakfast buffet of our whole trip in Japan. Great onsen. Free parking. You can walk to the town easily.

Fun onsen town. Be sure to see the water show and walk over to the onsen park.

トイレがせまい。エレベーターが古い為か、遅い。この２点がとても気になりました。

窓からの景色が、イマイチだった。 露天風呂からの景色が観られなかった。

無し

夕食、朝食のバイキングがとても良く、食事は最高でした。館内に3種の温泉浴場があり温泉も満足出来ました。 ただ、部屋のUSBポートが壊れていたり、エレベーター待ちが長いのでそこは少し残念でした。

エレベーターがなかなか乗れなかった

複数の源泉が楽しめて良かった

ホテルチェックイン後YouTubeであったウェルカムドリンクが見当たらず男性スタッフさんに聞いたら普通にありませんとだけでもう少し言い方があるかと思いました。 部屋のテーブルの上にあるお茶が入っている茶色の入れ物蓋を開けた瞬間ホコリが立って目に入った。中に入ってる湯呑みは洗うけど周りは拭かないのかなと。 ま、それ位は仕方ないかと思い 楽しみの温泉へ。 1階の入浴 更衣室ロッカーの上に物を置いたらタオルにホコリが付いてきた。 見えない場所だが上まで掃除してないんだなと思った。 浴槽入って右側の左から2番目に座り お湯に切り替える箇所を握ったら 黒く斑点になっていてヌルヌルしていた。 確認してして下さい。 両方からお湯が流れて来るせいかお湯の流れが悪くはけない為 他の人シャンプーや石鹸のお湯が足元に来て気持ちが悪かった。 小さいゴミ箱がない。 お湯は気持ちが良かった。 夕飯のビュッフェのステーキは凄く美味しかったです。 飲み放題にしたが女性スタッフさんの 説明が飲み放題コーナーに行って下さいとだけでコーナーに行くとトレーのおかずを入れたまま記載を求められたし、飲み放題の種類の説明もなかった。 朝食のお焼きはとても美味しかった。 スタッフさんの対応は人それぞれ違うと言う感じでした。

おふろも何種類もあり、食事もおいしかったです。また、湯畑まで、歩いてすぐでしたので、良かったです。

食事が美味しくて、スタッフ皆さんのサービス等とてもよかったです。 ただ一つ、外壁工事の影響で露天風呂から夜空が全く見られなかったのが残念でした。