Roads are not clean was all ice and not safe to drive in parking lot

We came to the hotel at 2 p.m, Which was exactly the time for check in. They ask us to wait while the room will be ready and we had wait more then 1 hour. But when we came to the room, we found that it was freezing cold, we realized the heater wasnt working (the temperature outside was -13). We called to reception and asked for help, about 1 hour later the maintenance man came to fix the problem, but the heater still wasnt working. So over the next 2 hour's he returned to our room 3 times, but never got the heat to work. We asked reception to please change our room or refund money (about 400 dollars for the night) and when they tried to move us to another room, the heater in the new room did not work either. Frustrated we returned to our original room. The manager came to our room and finally fixed the heater (Battery) around 9pm, then after the manager left, about 20 minutes, the heater ( battery) started spraying water all over our floor, half the living room was flooded before i could get maintenance to return to our room to stop it. About an hour later the manager returned with two bottles of wine and apologies, but we don't drink alcohol. I am very very disappointed with this experience, no discount, or free room ( upon next visit) , no dinner at the restaurant offered, just 2 bottles of wine to people who do not drink alcohol. I feel i wasted my money and my wife was very upset, this was our first night away from our children in years.As a platinum member please help u

We stayed 2 nights in the hotel, and it was...fine. The room was clean and the bed was comfortable enough, everything in the bathroom worked. Our room was exceedingly hot (in December!), and we had to keep the windows open, even after turning off the radiator. Much of the property could benefit from an update, as the carpet has seen better days. Breakfast was also ok-- no one was going to starve, but nothing to get excited about, either. Staff were not helpful in telling us what was open or closed, or where we could rent equipment. Everyone was very nice, and they did let us check in before 2pm when we arrived, which we appreciated. The location is not near anything in the way of restaurants, etc., but would be fine for the ski lift. Like everything in Gudauri, the hotel and restaurant are horribly overpriced for what you get, but there's no escaping that.

Old good hotel. Good location for ski in/ski out. Ski depot is small. Room could be organized in practical way and furniture could be refreshed. Spa is simple one.

As a family of 6 we did a lot of research before going to Gudauri. Carpe Diem website promises a swimming pool, a sauna and a bar. Three things important to our family holidays. Imagine our disappointment when we arrived to find no bar at all and a pool and sauna still under construction! Communication is much to be improved as we were told every day by the reception staff that ‘the pool will be open tomorrow’! False promises and fake smiles. The resort is isolated from the village and without a bar it is a real inconvenience to walk 20 mins every night to the Ski Village for a decent bar. The food is poor. Cold chips and pasta on offer at breakfast! The coffee machines are painfully slow and guests queue for a half cup. Popular dishes are not replaced quickly enough and anyone late for breakfast will find odd scraps only. The ski hire shop was also still under refurbishment and the staff lacked all knowledge of the resort ski runs and lifts open etc! Simple basic conveniences had been overlooked. Eg. Mirrors in the rooms, hooks in the bathroom to hang towels, no curtains at the upstairs bedroom windows, no thought given to fire escapes in the upstairs bedroom (of exec suites). The GM was hugely apologetic and empathetic but that only goes so far and sadly the owners do not appear to be listening or empowering him to improve the situation and save the poor reputation of this resort hotel. Give this one a miss for another 6 months would be our advice

The website promises a pool a sauna and a bar however, sadly none of these things were available. The food is poor and rooms lack basic things like a mirror, hooks for hanging wet towels, curtains and decent pillows!

Really difficult to find in the dark as the road leading to the hotel has no lights, is unpaved, and large vehicles blocking the "driveway road". The credit card machine was not working upon arrival. I arrived after dinner service was finished (times were not posted on the Expedia website), although I had "half board" included in my rate, however, the reception staff ensured that I could have a sandwich. Room was small but comfortable, however, the floor had multiple stains. Wifi worked consistently, breakfast was standard. Staff were helpful and kind. Okay for a budget stay.

Hotel was a great choice for us. Great service and so nice view

It was a good overall stay

Good option

What makes a good Hotel good is cleaniness and good staff, this hotel has got both the quality. Nice view and very relaxing place, I would not hesitate to recommend this place to anyone.

Everything is great, especially the staff. They are one of the most helpful team I have experienced. They provide 2 meals a day, which are very good food in every meal. Their food is delicious. The cleanliness is very impressive. I will totally come back here again.

friendly staff; big, clean rooms; good food at breakfast and dinner included convenient location

good place to visit and good hotel to stay also

A nice hotel in the heart of Gudauri ski resort with good service, tasty food, nice staff and excellent location.

We came here for one night only to ski! The hotel is perfect location!! Also staff were very nice and thoughtful, thank you Ilona, Sofia, Nina and Katia for everything!

pros: - staff were extremely friendly, nice and accommodating - my husband and I showed up very early the first day (before their front desk was open) and they tried to help us with our car which wasn't making it up the frozen street, and let us lounge about in their lounge area and leave our stuff there once it was time to go skiing - great proximity to the slopes - ski shop attached so easy access to ski rentals (good prices) - nice dining area - boots room with lockers - warm inside :) cons: - road to the front door should be flattened out (lots of potholes! difficult to navigate esp when icy) - breakfast and dinner were included in the price, but they were not very good... I would rather have a cheaper stay and pay for my own food and it be decent quality - rooms smelled like sewage most of the time we were there - beds were not super comfortable although we managed, also the sheet on the mattress was not fitted and the bed would be uncovered most of the night which was really annoying

I can reccommend to include kettle and coffe in the room.

Good hotel, but was expecting more for a suite that we had booked. We were placed in a triple or a large double on arrival being told it was the room we had booked, although it did not match the specs on the booking: 2 single beds as opposed to a double bed, no balcony, etc.... #103, was just next to reception and lobby and the lounge area and hearing the music and some nights karaoke from the disco located one floor down til 2.00am. After complaining a couple of times they managed to change us room for the last 2 nights. In a suite this time! What a difference.... we would not recommend any room on the ground floor. Food is good and local. They could serve the dinner a bit later ( it is 6.00-8.00), and the hot dishes were sometimes cold. Great loation just on the slopes. Will come back to Gudauri but maybe will try another hotel. Good service overal and very clean, beds comfortable. Nice sauna area.

A nice cozy hotel n friendly staff. We had a nice stay with the family n comfortable. Only the Breakfast n Dinner spread is less than adequate. Dinner spread is less than Bfast spread and practically nothing was there. They definitely need to improve the quality of food since not many options available nearby. The views are amazing and they have a nice movie theatre for the guests.