Overall Ratings & Reviews The Residence Hotel

Hotel is located on Quay Street which has a lot of shops and restaurants with live music. Our room was interesting as we had 3 people (my daughter, my husband, and myself). If you have 3 people your room has 3 twin beds. One for each person. The bathroom was nice. They provided 2 fans which was nice. The staff were nice. We did have an issue getting back into the hotel one night. We had dinner late and got back to the hotel around 11pm and the front door was locked. We rang the doorbell multiple times and knocked. Eventually a staff member opened the door and apologized for the delay.

Great location. Food was great. The only complaint would be no ac in hotel and it’s very loud being above the bars/restaurants. Bring your own shower cap, bar soap, shampoo/condition. Would stay again just in a back room not street side.

Staff was friendly and welcoming :)

The location is the best, right down in the historic quarter near Spanish Arch, where the buildings are hundreds of years old. You feel like you are walking the road of history. The staff was so friendly and helpful, so we stayed an extra day. The bed was the best we’ve had this trip, so we caught up on our sleep without taking extra time for it! I would definitely stay here again.

This property is in need of a complete overhaul. The carpets are very smelly, stained, and have not been cleaned or replaced in many years. It is not clearly marked and not easy to get to. We unloaded bags and had to navigate garage floors, then we were dropped in a cross with a few Alley ways. Not at all easy. The room had no Air Conditioning and the window opened a few inches for air. They had a fan that was loud and very old. This place was very inconvenient a huge disappointment. I will be pursuing a refund. Total sh*t show and should not be listed on Expedia!

Room was very clean and looked recently updated but very small. Staff was amazing. It was very loud late at night and early morning making it difficult to sleep well

The property is unique as it is right on the main street of the Latin Quarter. Restaurants and pubs are steps from the door. The hotel staff are amazing- kind and thoughtful, ready to help as needed 24/7. They treated our group as treasured family. We love this hotel.

I always write a fair review and had several conversations with the staff. The hotel was in an excellent place and the staff was nice. I have several complaints that were worth mentioning. My friends hotel had several problems with the toilet and the staff finally fixed it after almost the second day. Couldn't flush it. Then my room, after finally cleaning the fans vents they started working and my bed side had visible springs coming out of it. My Google reviews have pictures and videos of this because the staff said they checked when I was gone and didn't see anything and sadly if anyone checked it's very noticable. It was so uncomfortable and I'm not your usual Karen that complains but the bed after walking all day was bad enough I let them know the first day and could never help me. I get it though, you are sold out but not offering any compensation or even emailing me back to discuss was very disappointing. Sucks I even had to go this way but everyone should know.

Hotel was fine, and the staff were friendly and helpful. The noise was far worse than we could have imagined. We were kept up until 2 am when the music stopped. Discount on parking was not as described. We were charged full fee and when we asked the parking employee we were blown off that we had already paid so nothing they could do. Our bad for not doing more due diligence on the hotel. Great location if you aren’t concerned about sleeping.

Great place for a night or two. Water pressure was not great.

Conveniently located. Close to restaurants, pubs and shopping. Average room. After parking in the incredibly small Spanish arch car park, we opted to park several blocks away in a larger car park.

ANYONE BOOKING THIS PROPERTY PLEASE READ: The hotel sits on top of a very popular pub that has live music going until 2-2:30am some nights. There is absolutely no sound-proofing (we were on the second floor) so if you are a light sleeper or are bothered by noise DO NOT book this hotel. It felt our room was in a club bathroom, and could hear the music, and lyrics clearly. If you're going to be out partying / drunk all night, this could be a good hotel for you. I think the hotel should have better warnings about the noise. They say it gets "lively" which is a gross understatement. Pricing the rooms that are on the first or second floors at a cheaper rate would be more fair- if it was explicitly stated that you'd be hearing music until 2am. I wish I read more reviews before booking this hotel. The photos on this Expedia listing are also misleading (the show a picture of a cathedral interior) which isn't a part of the property. The street view is also much different. Quay street is congested with foot traffic, buskers, and outdoor dining- which isn't a complaint. Quay street is where most of the action is in Galway and it's a super convenient location, just not worth the price for 2 nights of no sleep.

Very nice hotel, great staff and the best location ever! Will stay here when I go back to Halway.

Avoid room 104 or 102.. it is directly of above bar where music is till 2:00am. When asked what time the music ended on Friday night we were told 11;00pm ish.. and didn’t we read the reviews we did but no one said music would be so loud and annoying.. While website said be for some noise it never said bar was right below us.. Staff very friendly and know they had no control.. they need to say where this hotel sits!! No one would rent here if they knew!!!

Amazing location. Will always recommend.

Super location!!!! It was in the middle of restaurants, bars, shopping, train station, and all the attractions!!! We had a great time.

A bit noisy with the pub downstairs. Better to request a room in the higher floors.

Great hotel right on the main street of the Latin Quarter!

Excellent location and really Comfy rooms!!!

Hotel was a bit hard to find but once inside it had a fun, funky vibe. The room was clean but incredibly small and the toilet was not working properly. Parking is right next store and there is shopping and restaurants as soon as you walk out the door.