Overall Ratings & Reviews Thermae Palace Hotel

Nice hotel on the sea front with car park and a short walk from the center . Clean and tidy , we had a big spacious room , coffee machine , fridge , safe . Only downside it did not hair air-conditioning though it is an old hotel.

Beautiful view of the North Sea from our balcony room!

Fabulous position on the seafront and within walking distance of the town with the benefit of a car park.

On the beach yet walking distance to downtown, the exterior feels a bit like past glory but the bar/restaurant and rooms are renovated and very comfortable.

Beautiful hotel but outside needs attention.

It was nice to be located right on the beach and we appreciated having beach chairs ready for us in our rooms. The seaside rooms had wonderful views. Staff was very friendly. Rooms were clean and comfortable, with historic feel but a little dated. Nice toiletries. Great to have parking right at the hotel. Easy walking distance to many restaurants.

grand old hotel with plenty of nostalgia. room excellent lots of extras, staff very helpful and approachable. altogether would recommend staying here to others

another great stay in this hotel wonderful staff and good fresh food well cooked very clean

A really lovely hotel right on the beach front. Restaurant food was really well prepared and presented. Would certainly stay here again

another nice stay at this hotel staff were great as always and the food was ist class even with all the covid rules in place thank you

Location and room was great. Bed wasn’t very comfortable. Walls are very thin and can hear all of the neighbors. The staff was also quite unaccommodating.

I particularly liked the sea view. There was nothing that I disliked.

The hotel is worn down and our suite was decorated with ikea furniture; we paid 214€ for this family suite a night without breakfast. The only good thing is the seaview from the room. You have to pay for parking 12,50€ a day, breakfast 20€ a person which is really expensive and bad and almost no choice in variety; I don’t know why people say this is a superior hotel. Never again for me at this worn down palace.

After reading mixed reviews, we were hesitant before we arrived. That said, once we arrived and checked in any concerns quickly disappeared. The building is not a purpose built hotel property and once that is understood the rest falls into place. It is Art Deco, high ceilings, large foyer stately home which has lots of history. The staff were welcoming, rooms were large and well equipped with very comfortable beds. Bathroom was substantial and shower did as you wished with good pressure. Breakfast was continental style, good quality and plentiful albeit there was also some hot options inc scrambled/hard boiled eggs and bacon. There was even bubbly ... go help yourself, it didn’t get offered! Location for Ostend is great, short walk or download the app and use one of the many motorised scooters available on the beach front. Only negative is for the cost of the room would have thought that parking would have been free for guests.

We’ve visited our favourite spot in the Belgian cost, Ostend, several times before, though this was our very first stay at the Thermae Palace and how memorable it was! A big and ancient building by the sea, where the elegance of yesteryears suddenly comes alive, a comfortable and spacious room with an awesome view to the beach, and the lovely Albert Brasserie underneath, with its most delicious food and drink welcoming us during our stay. Friendly and helpful staff for whom nothing was too much to ask and a direct exit to the promenade, where everything happens in this lovely seaside town full of history, also played their part in this sudden wish of no longer staying elsewhere when visiting the Queen of Seaside Resorts.

The rooms were large however there is no air conditioning. The windows open and this allows in mosquitos. This spoilt the trip as I was bitten all over. Reception staff could also be better organised. The breakfast was included in my package and was tasty. However buying it seperate at 20 Euro is very expensive. The hotel needs to be refurbed in general but because of its grand nature it’s nice to be on the beach. It is 2 tram stops away from the station.

another good stay at this hotel always good because the staff are wonderful the food is great and its right on the sea front always clean and the staff cant do enough for you

What a tired old hotel! The staff would rather be somewhere else.

Good points-polite staff at check-in.excellent steak in restaurant. Bad points-overpriced 3*hotel, booked superior room which was just a standard room with a view.. The service in the restaurant left a lot to be desired, got ignored most of night to the point where I had to block the head waiters path to pay my bill, we weren't offered refills on our drinks and made to feel unwelcome even though we were paying guests.