Overall Ratings & Reviews Albatross Hotel

Great location for a stop while travelling. Clean, comfortable room and friendly staff.

The property is very old and needs a major upgrade.

Could use some upgrades and breakfast included

The room was clean and the beds were very comfortable. The hotel could use some updating, but our stay was excellent. The lady at the front desk for checkin was fantastic! I believe her name was Cathy. We will definitely stay again!

Our check-in experience was disappointing. The older lady at the front desk was not welcoming, which set an unpleasant tone upon arrival. Front desk staff should be friendly and accommodating, as they are the first point of contact for guests. Additionally, she seemed to lack understanding of how bookings made through online travel agencies work, especially regarding cancellation policies. Proper training in this area would be beneficial. On a more positive note, the young lady at the front desk during our checkout was very helpful and pleasant, she provided the level of service we expected from the start. Unfortunately, the hotel entrance and our room both had a strong odor, similar to that of a cat. The smell in the room was particularly bad. We suggest using humidifiers with essential oils to help improve the air quality for future guests. The bathroom had a slow-draining tub, and the coffee brewer in the room was unclean with significant buildup, which was quite off-putting. Lastly, the older lady working in the dining area was incredibly sweet, her kindness was a highlight of our stay. God love her. This hotel is owned by Steele Hotels, and while the property is older, the company should make more effort to align the hotel's standards with guest expectations. Age is no excuse for neglecting cleanliness, service consistency, and basic hospitality.

Older hotel

Everything

First of all, when we got there, there was no reservation. They couldn't find it. The person at the front desk was not very friendly and was very rude. The room wasn't the cleanest. Overall, it was a fairly poor experience. We will not stay there again.

Close to my hospital appointment

Rooms need updating. The room and hallway smelled old and musty. Bed and pillows were not overall comfy. The lady at the front desk was very friendly and helpful.

The bed was very comfortable. Very clean bathroom.

Easy access to front door, the room was cold the air conditioning unit was blowing cold air, beds were not to comfortable and bathroom was cold because no heater inside.

Check in staff very nice and helpful. The bartender in the lounge was extremely friendly. She went above and beyond to help make my stay the most comfortable.

It was good

Comfortably

We were very pleased with our stay. A smart tv would be a nice addition.

Carpet in room had stains on it. Room was old school, small and 1 bed was a queen Price was high for what we got. I feel it needs ra renovation.

The wifi did not work properly

Convenient location

Great