Great city location

Our stay was great. The room was close to everything and had AC.

The hotel and staff were great. Friendly and helpful. Hotels.com made two reservations for us when I only needed one. When i called Hotels.com they did not help and I was charged twice. I worked with the staff at the front desk and they were able to sell the extra room and refunded me. Hotel pool was very nice.

Brief stay but pleasant.

Nice hotel, comfortable beds. Room.had all facilities

We had a double with a wonderful terrace. The pool looked great, although we didn’t swim. The hotel’s location is perfect, in the middle of Lucerne’s old town. Rooms were very quiet.

Decent room. Great location. Walkable distance to the old town and train station, even with luggage.

Clean. Staff were helpful. Close to all attractions.

Front desk staff was friendly and amazing. 10 minute walk from the train station. Nice area.

Very nice place

No air conditioning. No warm water for shower (unadjustable). Too expensive.

the staff was extremely helpful and the location was perfect just one block off of the river.The coffee house across the street was perfect and the Restaraunts in the area were great.We attended a Mass/Concert ath the church just a block away and were hyelped by the desk staff to find out various details. Overall I would recomend this hotel to anyuone..

Absolutely the worst hotel (I don’t even call this a Hotel - more like Hostel) This “Hotel” was not clean at all - the carpet and Bathroom had MOLD - bad smell / horrible service !

Location was very good. The room was “tired” but fairly clean. Bring your own toiletries: only hand sanitizer in a dispenser by the sink and liquid soap in the bathtub dispenser. The pool and hot tub were closed for the season, earlier than was indicated in the information provided at booking, one of the reasons for making this choice. We only saw the desk attendant once at check in, otherwise we came and went without seeing a soul.

Was “upgraded “ to a room with no air conditioning. Not the most comfortable stay in mid-August.

If your goal is to have somewhere clean to sleep with very helpful and friendly staff in a fantastic location….. then the Baslertor is right for you

The hotel is very close to Lake Luzern and to Old Town Center. Front desk staff is friendly. Room is clean.

It's very near to Chappel bridge and walkable distance from lion monument and walkable distance from station . The rooms were very clean and spacious.

We traveled in March. This hotel has potential to be great but it’s missing simple things that could make a traveler feel comfortable. They had no coffee maker in the room, nor even in the lobby. Everything in the near vicinity was outrageously priced. There are signs in the room saying you are not allowed to even eat in your room which is ridiculous! “Due to hygiene reasons?? Give me a break, do it if you want to risk a 100$ fine! I will not return to this hotel based on the cost and what was received.

Overall, the hotel is very nice and the price is affordable. I stayed here for 6 nights and I love it. Moreover, the front desk staff and service here is excellence especially the gentlemen who help me and sort out the extension of my stay.