Perfect stay. The room was huge, recently renovated, with super comfortable bed and pillows. The bathroom was also big, with spacious shower. You get access to the Bains, with the hotel providing with bathrobe and towels, and an underground tunnel to easily access the pools. The village of Charmey and the valley are beautiful, with a télécabine near the hotel, so the access for hikes and other activities (such as toboggans) was very easy. I highly recommend this hotel for a relaxing and close to nature experience.

beautiful and convenient place

Comfortable room - good food and good buffet breakfast Enjoyed easy access to thermal baths Poor wifi - sometimes did not work for hours

Stayed 2 days in couple for relaxing ! We spent really good time and relaxed ... Restaurant was really excellent as well !

The hotel is conveniently located to visit both the town of Gruyeres and the Cailler chocolate factory. The hotel is well equipped with clean, modern rooms. The best feature, though, is the underground tunnel to connect to the spa. After traveling, we enjoyed almost 3 hours in the various pools, saunas, etc. With indoor and outdoor options, there was something for everyone.

Amazing hotel with very friendly staff. Breakfast buffet is the best that I’ve ever had. Great food for dinner at their restaurant too. Very clean and will love to come back.

A brilliantly run hotel. Everything from the famous Spa to the less famous ris-de-veau seved by the chef is brilliant. Helpful and knowledgable staff. High spec and quality rooms.

Absoulte amazing place set in some of the most beautiful scenery in the world.

The overall assessment is that it is a very nice hotel. Many travelers from the US will be surprised by the high price relative to the services available at the hotel but this is more a testimony of how expensive Switzerland is rather than the lack of services available for that price range. I received a room with 2 twin beds and they were more children-size than for adults. Colleagues traveling with me who were booked in a double bed were very satisfied. The breakfast buffet is excellent, and the staff very attentive. The location is great ( but you will need a car to get around).

Great snowshoe treck up to the Vounetse and hot bath! Salad buffet of Sunday evening was very average, but breakfast Monday morning excellent (we didn't catch the famous buffet)

Alles top Freundlich und hilfsbereit

Really cozy atmosphere! Cute hotel with very friendly staff and some retro vibe. We liked it a lot and can definately recommend. Only note is to be aware that the hotel does not offer AC in the rooms, which can be quite hot in summerdays.

Zuwenig Schkolade. Ansonsten alles tiptop!

Tout était parfait, la chambre, les installations, les bains, etc.

Das Hotel verfügt über alpinen Charme. Das Spa hat eine angenehme Grösse und ist ab den Randzeiten nicht zu voll.

Overpriced for what it is.

Belle vue sur la montagne

Excellent hôtel très typique tout en bois. Les chambres sont très confortabl

Alles top

Ich empfehle das Hotel Cailler sehr. Gerne auch für einen längeren Aufenthalt. Das Zimmer war wunderbar, die Ausrichtung eher weniger, da das Fenster zum Hintereingang des Hotels führt und mit Emissionen gerechnet werden muss.