Terrible check in process. Was supposed to have a code emailed to me to access the front door since there is no front desk. Never got it, even as I write this 7 days later I still have no communication from them. Thankfully a nice guest let us in after we wandered around Atami for 2 hours. We had to check in on an iPad, and that was awful too. Again, information that they should have sent me already was not in my inbox so I had to call a virtual assistant and check in took nearly 20 minutes when it would’ve been much easier to just have a front desk person. I understand that being a foreign tourist there might’ve been some difficulties, but all the Japanese tourists were in the same boat we were. So that’s on the hotel. And it’s really a shame, the hotel was beautiful. Spotlessly clean, nice amenities and pretty rooms. But my god, build a front desk.

It is clean and very easy to use, which is appealing.

Its a little further from the train station but great location as its quiet and convenient with many eateries near by

Nice view from the room. Beer was also in the free drink bar! It made my husband very happy.

This is a “virtual” hotel - no front desk; no staff at the hotel to communicate with you - all done via a tablet. While we settled in, more UPFRONT description of the property and how it functions, is necessary. We did not get fresh towels or room cleaning between days and that information is imperative to convey in the description of the property. The “snacks” staff were nice and the ofuro clean. Just please communicate more clearly before a reservation is made.

We are a family of four and stayed for one night. We never received our reservation number but the remote assistance was very easy to use. The room was spacious and everyone loved the free drinks and snacks.

Unattended front desk, check in on tablet was challenging. large onset for women. Guest rooms were larger in size and well appointed. Hosted beverages and ice cream in the evening was unexpected and very nice.

The total number of nights spent here exceeds 30, but the service is always well-managed, clean and clear.

I really like the place it’s clean , and anything we need and more than we need is there, we really enjoyed, especially the free drinks . Thank you so much , we will defineltely be back again and introduce to my friends too

Free flow of drinks and snacks at the bar at level one

We enjoyed the fireworks display that was performed right infront of our hotel room Balcony. It is a great experience for my family.

great view and close to the beach

Lovely spacious room with small kitchen area. The Onsen was very peaceful. The "Free Flow" bar was generously stocked. Sadly the weather meant the rooftop terrace was closed but I'm sure that would have been lovely too.

Really great hotel with great facilities. The rooms were very large and spacious, definitely not what I was expecting having stayed in other hotels in Japan. The kitchenette, dining area and balcony with sea views were great and was nice to have a morning coffee on the balcony. Coffee, alcohol and snacks are provided complimentary daily in the morning and arvo. There was a Karyoke room and baths although I didn’t try them. Laundry facilities were good. The public pool across the road was great and also has a gym. It’s on the Main Street so walking distance to restaurants and cafes. Only negative was so housekeeping so we had no where to put all our accumulating trash given the bins were so small and there is no bins to put your rubbish in Japan on the street!

I need some coins for laundry but vending machines has out of changes and stuff won’t exchange coins.

館内は綺麗で清潔。スタッフとの接点は必要最低限で、それも気楽で良い。館内への入館も部屋への入出も4桁のパスワードキーなので、非常に楽。部屋から、ロビーと大浴場、屋上のアクセスも良く自由にできて、とても良かった。ペット可の部屋利用したが、ペット用に必要な物取り揃えられていてた。

目の前に花火が見えて最高でした。チェックインの際のタブレットの操作と、何度かオペレーターとやりとりをしなければならないのが煩わしい気もしましたが、施設は最高でした。

全体的には満足です。ルームウェアの毛玉が気になり、清潔感がなかった。

目の前がオーシャンビューで、部屋もオシャレ。 男性はサウナ、女性は寝転がる温泉になっていて、お風呂も楽しめました。 カウンターではお酒やおつまみを無料で提供してくれるのも満足度が高いです。 欠点は、部屋の湿度がとても高くて終始ドライにしないといけないところです。それ以外は満足です。

とても素敵なホテルです。周りには美味しいお店がたくさんあります。お気に入りの宿になりました。