My train was mega delayed and the reception staff,was very kind.Processed my check in fast and gave me a bottle of water. Comfy bed with ,huge balcony. Recommend 100%

Amazing hotel, lovely lovely staff. Waited for us to arrive after 12am although check in ended. Well maintained hotel and excellent location. The only thing we would say is was the room was so hot because it’s summer and very hot outside. The fan didn’t do much, air con would be amazing and a great addition to this lovely hotel. Thank you! We will stay again!

Nice, but AC was to small to cool room down. We went during at f

Excellent location and staff. I will book her again whenever visiting Lugano.

Staff Gabriele,helpful and friendly. Fast check in, comfortable bed,and clean room +very spacious bathroom. Very convenient for an early morning train as hotel is situated 5 min walk a little uphill from the main Lugano train station, which by the way serves excellent espresso and cappuccino and has amazing views over the lake and the mountains. Recommend 100%

Convenient hotel for a one night stay. Close to rail station and funicular to town centre. Not happy about security arrangements - room keys were left in the open foyer area and the street door wasn’t locked so anyone could walk in (although man on reception denied this, but wasn’t always there). Also had a problem with my room key - very difficult to lock and unlock. TV didn’t work- no signal.

We choose this property because it was close to the train station. It was plain and without frills or amenities but the air conditioning worked great and the rooms were cleaned. Staff said we qualified for a free city bus pass and said they would email it but never did.

Good

Absolutely wonderful stay here, smooth and simple check in, friendly and helpful staff, clean, tidy and spacious room with all you could need

We didn't took breakfast

Clean room, very friendly and helpful staff,

No hand soap and the emptiest pillows I’ve ever rest my head on but at least you get free public transport for the duration of your stay

A very basic room which did the job for one night. Quite aged and could do with a refresh. They also asked for a deposit for an adapter which I thought was not very good. The location is close to the main station and walkable into town (down a steep hill).

Good location

I had a nice stay. The staff were very friendly and set me up with a free local transport card. The breakfast is very good and fair priced. Location is excellent if you want access to the main station. No complaints at this price point.

Great location, clean, friendly staff.

Hotel a 10 minutos a pie desde la estación de buses, a 8 minutos a pie de la estación de trenes y del fonicular que te baja al downtown. Personal amable, habitación limpia, pero sencilla. Solo cama, baño y TV pequeño. No café, no plancha, no blower. Tiene aire acondicionado, ascensor, agua caliente en el baño. Solo estuve 1 noche y ofrecio justo lo que necesitaba. Parada de autobuses al frente del hotel. Área y pueblo seguro, buses puntuales y habitantes cordiales.

Choose this hotel very close to train station and public transport. Roberto thank you excellent service ❤️

Good for value. Clean but a bit dated. Could use better linen. Very close to station. Take the funicular to waterfront and main shopping banking area. Great for budget minded folks

Quaint old fashioned room. Nice balcony. Courteous check-in. Only issue was current construction around train station - do not trust Google walking route as it takes much longer to detour. Go behind train station and up to hotel the back way. The route TO the train station is the route to use TO hotel as well.