Overall Ratings & Reviews Hotel Milagro, Puebla Centro

En general bien solo el tema del estacionamiento

Management, front desk, and service staff were friendly and helpful.

All good. Fully recommended

I liked the proximity to the zócalo. Everything was within walking distance. The room that I stayed in was kinda strange and unwelcoming. The cleaning staff was terrific! So was the wait staff at the cafe.

Excellent hotel, room, and staff! WiFi was a little slow in the room though.

Ok

Everything was great and very clean with excellent customer service. There were a few minor issues with the room such as poor air conditioning and some toilet problems, but overall the service and treatment were outstanding.

A pleasant stay in a central location. My room was spacious. Although it was street facing the traffic noise stopped in the evening. The staff are lovely and very helpful.

Excellent location! Ten minutes to the beautiful Cathedral which is a must see! Also ten minutes to the central park, restaurants and shopping areas. Location is safe, hotel is also safe. All staff are friendly and courteous. The restaurant within the hotel is open for breakfast and the food is incredible. My room had a balcony which was fabulous to sit outside at night and watch the world go by. Will stay again and recommend it to friends.

Everything was perfect

The rooms had an extremely funky smell. It was hard to sleep with the smell but we got there late and had no option of looking for another place to stay. Hairs on the sink and towels were extremely old and see through. Hotel has great potential but needs allot of TLC. Restaurant- food and service was great. Restaurant great, hotel not great at all.

Near main attractions in downtown Staff very friendly

Great hotel older looking room but comfortable

The towels are dingy and full of holes. I'm not picky, don't need lux towels to be happy, but we were given towels that looked like rags for mopping and they were full of holes. I took pictures but feel bad sharing, I feel bad leaving this review because the staff was great and did their best to make our 1 night comfy. I just think that if I'm paying over $100 to stay in a hotel, guests should get at least a decent towel. The room was big, comfy; location is great; staff es great, and that made up for a lot.

The staff were friendly but it was a bit of challenge as no one on staff spoke English. The rooms were okay - we booked a double bed as two friends traveling but the bathroom was open plan so there was no privacy. The shower flooded each time you showered and often was cold water. If you wanted privacy to get dressed/undressed you had to do this in the shower which a bit of a throwback to hostel vibes (without the cheaper price tag). The housekeeping service was very inconsistent - some days forgetting to give us towels, forgetting water, or some times not coming at all. The cafe down stairs is nice, we worked from there most days. But it produces a lot of noise early in the morning and you get woken up at 6am each morning. The rooms are loud and no windows, so no natural light or fresh air.

Room was very small, and had sewer smell, towels are very thin and wasted, last day toilet was not flushing. They didnt have the toiletries,( shampoo, conditioner) or the bathrobes they say on their hotel description.

We had a wonderful stay. The staff were great and the location is very close to everything.

Room are small but cozy. Location is great just a couple of block to the centre cathedral.

Loved the entire experience.

Hotel had a walking distance to many places