Le personnel est ttès serbiablr Nous y dommrs allés en juillet et nous avons trouvé qu'il y avait peu de gens à l'hôtel. Les repas étaient très bons. Sur le site, c'est indiqué qu'il y a une buanderie, mais en fait on laisse nos vêtements à la réception et une personne vient chercher les vêtements pour les nettoyer à l'extérieur de l'emplacement de l'hôtel. Nous n'avions pas d'eau chaude dans les douches. En fin, la vue est exceptionnelle.

Lovely staff Hotel needs some maintenance. Clean

We feel that they could improve with staff having more staff in hand last night around 9 PM the lobby was already closed there was no staff there. And the most horrible experience was a when we went to bed and pulled out the bed covers there was a huge cockroach by the pillows. It is a very nice property but it needs maintenance people pulling weeds painting and the exterior landscape maintenance. Hope to come back and find better conditions. The location and structure are beautiful, and decor.

Was an excellent stayed. Very friendly staff. Highly recommended.

Pool fabulous outlook

Habitacion limpia, faltarian algunosnfetalles y amenidafes el Staff todo bien

The rooms are dated and in desperate need of attention. The pools need upgrades and the hot tub needs cleaning. The staff however we're amazing and so helpful.

Very nice place, definitely to go and relax and forget about everything

Pool was amazing. The Mountain view it was gorgeous, you could are the ocean and the city of David

The most impressive thing is at sunrise or sunset with that beautiful mountain view; it's priceless. And I must also mention the excellent service from the staff.

No hair dryer, no water available in rooms, poorly maintained structure, corrosion on handles etc

This is not a resort! I stayed for 1 night twice since it is the only place available when traveling between Bocas and David. The place needs attention. There was graffiti on the patio wall of my room. The first time I stayed, the mini fridge was not plugged in and when I opened it, it was moldy. There is no hot water in the shower, warm at best. The location is stunning and it is disappointing that the hotel is basically a neglected ghost town. The front desk girl was nice and courteous, so was the rest of the staff. Kudos to them.

Check in was excellent! I don’t speak Spanish :/ and the reception spoke excellent English. What a beautiful location in the mountains. The scenery from every area - our balcony, the restaurant, the pool - beautiful. The food at the restaurant was good. Overall - felt like we found a diamond in the rough.

The hotel has a great view of the entire country side, and while we were there, there might have 3/4 families that came into the facility

Great place to stay if you like Mountain View’s

The scenery was absolutely gorgeous! Jose the bartender jumped in and did whatever he needed to do. It was like Ghost Town. No one around many times to ask a question or get help. The chef did a great job with the food but beware there is no other place to eat within miles which I knew when I booked the reservation. Advertised as Spa and Jim and there is no such thing. The gym if you want to call it that was a dark room with molds in the pool area. The mountains made it worthwhile but we felt like we were hostages when we were there and felt we could not cancel a reservation because would have to fight for it and we're on vacation and don't want to have to do that. It's obvious that this property is neglected and definitely misrepresented. Unfortunate because it's a beautiful location in hornito. All it would take is for someone to open up their eyes and put some TLC into it and the staff needs to learn English at least want to try.

My cel charger with cable was stolen from my room this is $100 value. Staff on the pool started their own party with annoying music. Decided to go out of the facility. The pool do not donot have pool chairs and the food was bad. We aware do not come here.

Excelente for rest , the music at the pool a little loud , but we ask if they could lower de volume and they did. Amazing views, it's a good place if you want to relax

No words. They woker up twice in theiddle of the night although I told them I must get up at 4 am. Then they canceled a stay only by a phone call. I had scratches in my car in theor ING I got as I said stop waking me up. I think they are insane. Avoid at all costs

Not as advertised at all.