Overall Ratings & Reviews Hotel Santa Fe

nice clean rooms. very loud all day and night

No like very lousy ppl outside are room they had music playing loud you besides that you could hear everything couldn’t sleep staff had attitude is a No for me to come back here

property itself was nice, constant police sirens not as much

No respetaron el costo de la reserva, y me cobraron alrededor de 20% mas

Insanely loud drumming and music from the house or bar next door. Sounded like it was in the. Not very relaxing. The hotel needs to post that on Orbitz so potential customers are warned. Water in the shower changes temperatures from scorching hot to warm back and forth.

This place is excellent it has its own parking lot that is gated for guests only

My room was not ready and was told I had to wait 3 hours what kind of hotel does that.

Good overall

It was ok, just had to ask for room to be cleaned since they don’t do it everyday for you.

Great so far just terrible internet connection in my room. The staffs are very kind and professional ☺️

No too good

For the not bad

A bit noisy. But clean and very convenient location.

I highly recommend this hotel to everyone. It's located close to bars, restaurants, stores, and the route taxis in Tijuana. I walked to the border in twenty minutes. My reservation and check-in was without issues. The rooms have cable TV in english and the local San Diego tv stations. Great hotel.

The staff was unfriendly, they had no parking available. They lie in the listing stating parking is included but it costs extra and they gave away our room even though we had a reservation. 0/10

Disrespectfully and without any advice. They decided to give away my reservation just because l arrived according to them "too late" for those future guests who live in USA and sometimes traffic to enter to Mexico may take longer . When l tried to explain my reasons the person at front desk completely ignored me and that was not only offensive but unnecessary.

The place is full of roaches, no air conditioning room was at 90. I was forced to pay. The front desk agent extremely rude and said if you were expecting something different then you should of paid more.

Por favor arreglan las problemas que tienen en el hotel Santa Fe. El muchacho que trabaja en la tarde, Fernando es muy grosero y aggresivo y tiene ganas a llamar grua por su coche con ningun buen razon. Aparte, hay solo dos habitaciones con balcon y la otra habitaciones parece lata de sardinas y no hay escape de el calor! Tuvo uno con balcon pero el malo es la cortina en la dulcha fue mancahdo con sangre. Que asco! y la agua no sale en las pipas...se queda alla con tus pies mezclando los bacterias de la gente anterior en un piscina de bacteria. Que asco!

Check in is until 7pm, which we knew, however my bf called and asked if we can check in at 9:30 and Fernando on the phone said yes. Once we check in, it was another guy and he said no we can’t check in because it’s after 7pm. After traveling for hours, it was frustrating hearing that! He told me to cancel the Expedia and rebook it. Why?? And I couldn’t even cancel it so he made a new reservation which makes no sense. Anyway, we finally got the key and the rooms are extremely hot!!!!!!!! We had a horrible first night. The rooms have no ac and that was my mistake for not checking. We literally had to sleep with the door cracked open so fresh air can go in. Very suffocating room. The next morning we checked out immediately and found a different hotel around the corner with ac. Customer service was horrible and the rooms are horrible. Do NOT book here and pay more so you can get something better!!

I had booked just short of a full week at Hotel Santa Fe on Hotels.com and they turned me away telling me my reservation wasn’t valid. I showed them my receipt and reservation and the man at the front desk just said “sorry, we don’t have any rooms.” I had just gotten to the country and didn’t have international service on my phone and asked if I could either use their WiFi or phone to call hotels.com so I could sort it out and they just blatantly said no to both. Fortunately I booked another hotel and hotels.com gave me a voucher for my troubles, but don’t waste your time with this terribly run place.