Overall Ratings & Reviews Encuentro Guadalupe

STAY AWAY!!!! This is basically glorified camping—and not in a cute way. You can’t drive up to your room; instead, you have to take a bumpy shuttle every time you need to go anywhere. Forgot something in your car? Need to go to the lobby? Shuttle. The property *is* beautiful, but our experience in Room 2 was incredibly disappointing—and absolutely not worth the nearly 400 USD a night price tag. After dinner, we noticed a strong sulfur/rotten egg smell outside… and then realized it had made its way into the room. It was so bad it made us dizzy. We had to open all the windows and sleep in the cold. When we contacted staff, they sent someone who sprayed air freshener and poured something down a drain—but he also admitted this issue happens *often* in certain rooms. That was incredibly frustrating and concerning. The next morning, things got worse. We waited over an hour for breakfast, never received our food, and had to leave for a wine tasting without eating—or even having time to get ready. We ended up checking out early. While they refunded the second night and gave us a bottle of wine, we were still charged full price for the night we spent breathing in noxious fumes. For a known issue, that’s just unacceptable. Don't waste your money.

Excelente ubicación, excelente servicio y sus instalaciones hacen que la estadia sea toda una experiencia inolvidable.

Slipping down the dirt road after light rain thankfully we had 4 we Restaurant had no gas so no food

This hotel (one of the first eco-boutiques in Valle) has held up well. The service is excellent and the grounds are stunning, especially over the hill where the "lofts" are located. A great place to disappear for the weekend.

It’s a nice place to visit. The room is small. The staff jd very nice. Great view.

Muy buena atención de todo el personal

need to seal the rooms looks some damaged

I liked the security and the seclusion at the same time. I am very impressed with all of the lodging aspects. It maybe simple but the hot water was great.

Very Relaxing, amazing staff

Loved the property but the restaurant is closed during the week.

Very nice hotel. Very different in accommodations and looks from other hotels. Very nice ambiance. Staff very helpful and nice. Pool area clean. In addition each loft has a terraza with fire place which makes the experience even better. Great views of the valley and walking trails. Wine testing room, wine and staff was great. The only negative thing was that the restaurant closes at 2pm on Mondays and it is closed Tuesdays and Wednesdays. There is no coffee service those days either and since there are no coffee shops nearby it was kind of an inconvenience for us since we like coffee in the mornings. Other than that it was a great stay and will definitely stay there again. Next time I will bring my single serving coffe maker!

I've been to Encuentro Guadalupe twice and I just love the calmness and chill environment. Definitely not a party resort, it's a place to unwind, disconnect and relax. It has a breathtaking views of Valle from the different rooms.

Great views

The property needs a major upkeep and remodel of all its facilities and rooms. Very poor maintenance and cleaning. Pedro father and son were outstanding.

Great hotel and experience nestled in the mountain. Has a trail for hiking with views of the valley. Restaurant hours are too short unfortunately, closing at 3pm

I wish this property was still owned by Grupo Habita as our stay was highly disappointing and quite frankly, unacceptable. For the luxury hotel rates, their service and hospitality is borderline non-existent. We booked three rooms for our group of 7, where 3 of us were going to stay in a double room. The team proceed to tell us that only 2 people could stay per room after we had called a few days prior to confirm this was okay. The rooms are old and need maintenance with the sink and shower heads rusting. They have walkie talkies in the room for guests to communicate with the front desk and they were all out of battery. The windows were dirty. The restaurant staff was extremely rude, rushing for us to get out after charging us without even letting us see the wine list. We were in the hot tub and when we asked if there were any towels they pointed at a plastic bag saying “you get can them from there”. Clearly the Encuentro Guadalupe team does not know what hospitality and service means. It’s honestly super sad given Valle is such a gorgeous destination. Special shoutout to the hotel drivers, who were the only attentive people in the property. If you’re coming to Valle, please don’t stay here and choose a place like Casa Bruma or El Cielo instead. Maybe the Encuentro team should go check out one of these truly luxury properties and get a lesson or two on what hospitality and service means.

Unique stay in Valle de Guadalupe, but service could improve

Loved it here and will def be back! The rooms are small but very well designed with epic views. The shower was fantastic (was a little concerned there might not be much power - but it was lux). I absolutely loved walking out onto a dirt path in the mountains. And the pool is small but stunning with great food. Heads up there's no room service for food and pool food I think is closed Tues. But the area has AMAZING restaurants. Lunario and Deckmans are musts. We also had a sound bath/meditation with a woman named Mars who came to the hotel. Was all around a wonderful experience.

A unique experience for anyone who is looking for an elevated glamping vibe. The pods are built into the rock and provide amazing views of the valle. The staff was fantastic! They were available for any questions/concerns and responded quickly to our requests (shuttle pick up, campfire support, etc.) Absolutely loved our stay and can't wait to return!

Ok