Overall Ratings & Reviews Intown Suites Extended Stay Matthews Nc - Indian Trail

I stayed in a Premium Room (renovated) at this property, for 10 days, as I was in Charlotte for work. First, the pictures supposedly representing this accommodation are by no means accurate. Understanding staging happens, but please don't be fooled by the pictures you see. The kitchenette is bare bones (I received 2 disposable plastic cups) as is the bathroom (there were 2 hand towels, 2 bath towels, and a small bar of soap). Be aware staff is only present from 11:00 until 19:00 Mon through Sat (with an after-hours phone number you can call if needed), and there is no housekeeping. When I asked if maintenance could come and take a look at my showerhead which only had 3 streams of water coming down, and broken off towel rack, no one showed in my 10 days there. One final point of feedback is that someone entered my room, without asking/telling me, while I was at work; I know this because when I returned furniture was out of place, the mattress and pillows had moved, and the temp. of my AC was lower than what I set it too. Didn't appreciate that. The location was so so - industrial and right off the highway (which was convenient). It was quiet, which was nice. You get what you pay for - you can't ask for much when paying $45 per night. Just be aware.

Great

Hotel was questionable as far as safety and cleanliness. Does not appear as it did in the pictures

Good value

Paid for an entire month. In between homes and needed to find somewhere affordable because funds are limited. When arrived to property was told the place was already full and will receive a refund. Was already later in the evening and basically was homeless for a night. Would have found another place to stay if known was actually full. Waste of time. Waste of money.