Overall Ratings & Reviews Arena 20 Suites

Spacious apartment (1B) with all the amenities needed. Only exception was no paper towels which we purchased. Soap/gel was weak. Otherwise, location was great and walkable. Parking was two plus blocks away so not ideal. Esmerelda at reception was awesome and very pleasant to deal with for recommendations. Would recommend l.

Excellent

Very spacious. Just what we needed.

Très bien situé. Propre. Grand appartement. Bien équipé. Confortable

Really nice,modern apartments Bed was huge and very comfortable

Great all around, from check-in to security deposit back within 24hrs. Will stay here again

Comfortable apartment, well located for what we wanted and with public transport close by. Only downside was lack of safely usable plugs for kitchen appliances.

Apartment was easy to find, access and very clean. Communication from the Hotels team was good but prior to the stay I got emailed twice and then Whatsapp’d to fill out check in information, which I’d already completed online. This was a bit frustrating. There was enough equipment for two but some amenities such as tea, sugar and maybe some bottled water would have have been nice. There was a loud pump we think that was to do with the hot water, but seemed to be linked to another apartment too as it persisted long after we’d used the shower. Additionally the sound proofing wasn’t great so we heard other apartments coming and going. Both aspects meant we had disrupted sleep. Otherwise the bed was comfortable and location was good as it was near local buses that could get you into town.

easy communication, quiet and clean

I will try to be as fair as I can so please read carefully. The property is nice. A flat with a double bed and a sofa bed. There is a hob, fridge/freezer, dishwasher but not an oven 🙄. Also available a hair dryer and an iron. A shower cabin with shower gel and shampoo. Quite clean and close to amenities and public transportation. Although, as I have said many times, hospitality businesses it is not just a nice room. No staff available, noise after midnight from other residents, they request a deposit which I wasn't aware or willing to pay whatsoever, but I blame mostly the app for that as it should be somehow clear so to avoid it. My previous experience (just once) was really bad as I was trying to get my money back for weeks. Communication is bad at least and I had to visit their office, when they reassured me that I would have my money back a couple hours after check out which off course didn't happen and I will take action with my bank when I get back or even to ask for legal advice. Needless to say that there is not any chance to book again with them or with anyone who requires a deposit. I would rather to pay a bit more and to stay in a real hotel with real professionals who know how to treat their guests. I won't upload any photos or videos as I might need to use them as evidence.

Love this property, walking distance from Art and Sience. You can take bus nr. 7 to old town, and bus nr. 99 to the beach.

The positive, new property, nice decorated, good bed and clean bathroom. The bad, extremely complex to check in, they ask for a deposit charged to your credit card and then after a week haven’t got it back yet, they only operate on office hours, no one available after that. They don’t accommodate to guest needs and you need to accommodate to their schedules, deposit and system. Not disclosed in the original listing. this companies should not be in the hospitality industry as they don’t understand how to treat guest and meet needs.

Habitación confortable y ubicación excelente

Todo muy bien, salvo ruido de máquina en un armario cerrado al lado de la puerta de entrada que era muy molesto cuando se activaba.

Idéalement situé et proche des transports en commun. Nous recommandons.

Creo que deberían considerar dar más flexibilidad para hacer el check out, un poco más tarde de las 12. Ya que hay que entrar después de las 4 pm. Por lo demás todo excelente y lo recomiendo.

El alojamiento como estancia está muy bien, el inconveniente que hemos tenido que nuestro alojamiento era una primera planta que daba a una carretera con mucho tráfico y se oía continuamente el tráfico, por el día no es problema pero a la noche pues si era molesto.

Para lo que necesitaba muy bien. Tenia que ir al Hospital de La fe, así que la ubicación excelente. Coloque como calificación Buena, pues no hay posibilidad de colocar MUY BUENA. Todo bien..

Tranquilidad y confort

Espectacular prcios situacion y sobre todo tranquilidad y confort