I had an issue when checking in as the bed had been 'double booked' by 2 different platforms (hotels.com and expedia.com). I arrived before the other person but it took just over 1 hour for the staff to force the system to allocate the bed to me and the other person had to sleep on a sofa!
At least I didn't have to pay twice: that nearly happened to me with a camping site near Calne (they claimed the monies were not in their bank account!) and with a backpackers' hostel in Oradea (in Romania - same story: they claimed the payment hadn't gone through).
There is a large kitchen (microwaves only) however it is very busy in the morning. Some of the bins (kitchen and toilets) didn't seem to be emptied on a daily basis. Otherwise the hostel was clean, if a bit noisy during the day, and some people in my dorm chatted (to other people in the dorm, or on their phone) until well after 10pm. It's OK for a short break, provided you don't have to get up early in the morning!