Overall Ratings & Reviews Raven Hall Country House Hotel

We've stayed at this hotel a few times, but not recently, last stay prior to this one, was a couple of years ago. The hotel is now a wedding venue. On our arrival, due to a wedding being on, the grounds were temporarily out of bounds. The panoramic dining area/restaurant is now a wedding function room and not for non wedding guests to use. There is a small, darker far less picturesque room/bar area which is used for dinner and breakfast. We checked into a standard double room, room number 104 on the first floor. The room was clean and tidy, lovely view across the bay to Robin Hoods Bay, all seemed good. We went out that evening and returned to our room about 2100 hrs. Thats when things turned bad, our room was directly above the function room (old panoramic dining area), the noise of partying, announcements and ridiculously load music was horrendous. I think the music stopped about midnight, however from then until about 2am, there was constantly people returning to rooms and slamming doors. Breakfast the next morning was a buffet style self service, plenty of hot and cold options. We opted for the cooked breakfast, in general it was over cooked and tasteless. I would be very reluctant to use this hotel again and would certainly never consider using it over a wedding event. It's such a pity, it used to be such a picturesque and characterful place to say. We were not aware that a wedding was on at the time of booking, luckily we were only staying for one night.

Wedding venue took precedence over other guest! No longer bay view restaurant, no golf course does not exist anymore. Gardens closed off to non wedding guests

A superb hotel, the views are phenomenal, staff are friendly and approachable. Lots of choice for food, buffet breakfast and an extensive menu for other meals. The room was clean and well stocked.

Excellent stay. Stunning views with a beautiful garden surround the property, which can compensate for everything, e.g. slightly old facilities. The location is conveniently closer to Whitby and Scarborough within 30 30-minute drive. The staff was friendly and helpful.

The bedrooms were advertised as ‘exquisite’ but they weren’t even acceptable. The bedroom we were intially offered had holes in the wall, had damp on the ceiling, beard trimmings on the dressing table, dirty stained carpet, broken bath panel, wallpaper peeling off and smelt very musty. We couldn’t stay in the room in the condition it was so left 45 minutes after checking in. Despite contacting the hotel twice, we have not had a reply or acknowledgment. Considering the generally Good reviews for this hotel, I was shocked at the condition of the rooms. Please consider staying at this hotel very carefully before committing. The only saving grace was the lovely receptionist.

Good

A great place to stay if you're walking or cycling in the area and need a base. I was satisfied with the accommodation for the price and included breakfast. Room we got was at the back, very dated, a bit noisy from the boiler units outside and furniture was uncomfortable. Breakfast was OK.

This hotel has so much amazing history. Really find it hard to believe that the current owners need to rename it ! And such an inappropriate name too. The bedroom are very tired. The bedrooms need a massive overhaul and bringing tastefully uptodate. The garden nearest the hotel are ok but the gardens and paths down to the 'castle' like area need attention as they could be beautiful. This hotel has the potential to be amazing just hope owners make the best of it. The staff were all very pleasant. Service was good. Drinks were expensive. Breakfast was very good.

Treated like second class due to wedding taking over the common areas and dining room

After a long days walk on the Cleveland Way, we went down for dinner at 7pm, our food was served at 8:45pm. They had a big table booked in and were understaffed. We were ignored and were left sitting there for nearly 2 hours. My worst restaurant experience as far as service goes - ever! When it finally arrived the food was good. We were quite simply the unimportant guests…

I LOVED this hotel. I’m a world touring cyclist and I love quiet and remote. This hotel was FANTASTIC. Idyllic setting high above the bay. Beautiful grounds. Lovely gardens. Stunning. The hotel just had a makeover and it looks beautiful! My room overlooked the sea—clean and comfortable and a great bathtub! Breakfast was plentiful and high quality. A dreamy stop as I pedal the UK. Many, many thanks!

Quiet and convenient

This was out third visit here but first under new ownership. Now more of a wedding venue, including the panoramic restaurant which used to be a highlight. New dining room small and dark with uncomfortable benches to sit on so we only ate breakfast there and went out for our other meals. Building work ongoing and our room overlooked a builder's area so quite noisy and the corridor and overhead was noisy at night. The location of the hotel is fabulous as always and the gardens have been revamped but we won't be returning now.

Overall a good hotel with regards to cleanliness, excellent breakfast fantastic location

Great room, service was slack due to wedding function put the hotel put right by not charging us for evening meal.

Stayed years ago and sadly not the place it used to be. Room was clean albeit it needed a bit of attention to detail, evening meal was quite expensive for what we had, seem to be the guy behind the bar was doing most of the serving and the breakfast was buffet style and was pretty basic. Got woken up by some noise from a joiner fixing a door before 7am. On check out at 9am we hoped to have a walk around the grounds only to be told we couldn’t as there was a wedding on later! I think this hotel is gearing up to be a wedding venue but it really needs to improve on various aspects to guests staying at the hotel. Sadly won’t be returning.

Because of the fab views of Robin Hoods bay. I took a punt and booked into this old hotel. From walking through the door I was blown away by how the communal areas have been modernised. Even though the staff were obviously busy, I suggest they quickly learn to be a little friendlier/ warm to guests (they weren't bad, just not engaging).

I like the view around.

Beautiful setting, good welcome and great value recently renovated rooms. Food was excellent value.

Unique location with stunning views on Robin Hoods bay. The room was spacious and very clean. The bed large and very comfortable. The staff very friendly and dinner was varied and very good quality