Hotel is ok, but decor is tired and rooms basic and a bit dark. No real view of the river behind a tall chimney and trees. We were told we had been allocated the wrong rooms, but then noone followed up with any more info so was a bit confused. My bed was very hard and my friends was very soft, so no consistency. Parking is a nightmare in the summer and the access road to the hotel a bit scary. Navigating the carpet was worse. There was a power cut in the night which meant that my friends medical breathing machine cut out and she couldn't breathe. All i could hear was something continuously beeping because the power was out which meant i couldnt sleep through it. No back up power, no staff around to deal with anything or reassure residents, no telephone backup to call for an emergency, either landline or mobile. We didnt feel safe. We did see one member of staff who left my friend in a distressed state in the foyer. We left very early in the morning before traffic on the access road made escaping impossible. Food was expensive in both hotel and general location probably because you are trapped there. Nice setting, but not such a great experience.

A lovely hotel in an idylic location. Car park is £8 for 24 hrs paid through the hotel, breakfast was good and plentiful and the room was large and quiet. There are evening meals served here and also a pub next door with meals and riverside seating. 1 min walk to the ferry that can take you across the river to another pub that serves food all day. Had a great night stay here and I will be back.

Very clean room. Comfortable bed. Had a forest view but to be fair it's a tall wall full of foliage. Could have looked nicer with a bit of planting / tidying up. Restaurant breakfast & evening meal were both great. Pleasant staff.

This is the first time we have stayed at this hotel but it certainly will not be the last. The hotel staff were excellent, very helpful, polite and accommodating. Our room was clean, airy and very cosy, a fan and cold water was in the room for our comfort during the hot weather we experienced. Breakfast was wonderful, well cooked, good quality food and plenty of it. The continental breakfast was equally excellent, great choice of everything. On the whole we are more than happy to recommend this premises and look forward to our next visit.

We had a lovely stay and enjoyed our time at the royal lodge. The room was large and the staff were very polite, welcoming and helpful. The bathroom and room were spotless. We also had dinner at the royal lodge which we both loved with the price definitely warranted. We would definitely stay again when visiting the Wye Valley. The road to the hotel is a little unnerving but that is the only downside we can think of. A lovely stay overall and would definitely recommend

Atmosphere was happy . Staff very helpful and friendly. Food was good . Didn’t like the mobile catering units at the front and in the garden … they looked horrid and we didn’t expect to see them .

The best thing about this hotel is the location which is fantastic, and the staff were very nice. We stayed in the Oak Suite which is apparently the best room; it benefits from a private terrace with a pair of easy chairs to watch the river and it's occupancy go by, which is lovely. For me it definitely wasn't a four star, but a fair three star hotel. There was a temporary kitchen which also hampered them as well as the view. The room was clean and airy with a (strangely grubby!)Juliet balcony and a big bathroom. However the curtains and carpets were tired and didn't draw properly. The outside space and finishing touches for me needed a rethink. Coffee & tea making had to be done on my knees! A mini fridge would be really good and there's plenty of space for one. Unfortunately the breakfast was not of a good standard, plain and lukewarm on both mornings including the coffee; the bread and other ingredients were not good quality. Underwhelming, so much so we decided not to risk any other meals there. (Go to the Ye Old Ferrie Inn, it's was fantastic) With a cash injection for a bit of tarting up and a better budget for breakfast this place could easily do much better. Fingers crossed!

Beautiful view from our spacious room. Bed was very comfortable. The lodge is quite remote on a single lane road and we had a traffic jam on the road on Saturday morning.

Watch out for hidden charges for parking and pets that aren't mentioned upfront. Otherwise ok, bathroom could have been a bit cleaner, nice location.

We had a wonderful time during our 11 day stay. The staff is phenomenal, so attentive, professional and helpful. We stayed in the Oak Suite and would highly recommend to everyone. The Juliet balcony and private deck was perfect for morning and evening relaxation. The boat cruise was just steps from the Lodge and hiking along the Wye was an easy walk where you could see the rapids and kayaks working hard. Kudos to the staff and management for an awesome experience.

Fabulous location on the river with walks from the get go, wonderful service, lovely room- very dog friendly and the best lamb in the restaurant!

Breakfast should have been included in the already steep price

Very happy overnight stay in a family room for a family of four. Very homely atmosphere, the hotel is an older building so a bit quirky but nothing to detract from being comfortable. Played table tennis and pool on the small & unbalanced table - all good fun for non-serious players. Food was good too.

Lovely hotel, great staff, and food / bar really well decorate great atmosphere

Basic, but well run. Lots of communal lounge areas. Too many dogs especially in the dining room.

Quick check in process. Our room was a family triple room on the top floor. Room ok, 1 double and 1 single bed. Limited plug sockets (had to keep swapping and changing from kettle to hairdryer etc) and could do with an extension lead so can use hairdryer infront of mirror! Shower very low down in height (im only 5' 6 and needed to bend down to fit underneath it). Stair way down smelt of cigarette smoke. Breakfast not included in price and very expensive

Large room with stunning views that was perfectly quiet. I note outdoor seating which was not in use because of season and weather and wonder if it would be noisier on a summer's evening! The room had good facilities - one super king and one single. It was clean apart from quite a few cobwebs. There is no lift at the property so despite being on crutches I had to negotiate a flight of stairs and other stairs. There are no ground floor rooms. It was a struggle. The decor is tired but the location is amazing. The staff were all lovely and nothing too much trouble. The food was good too. I booked with Expedia and my booking showed inclusive breakfast. The hotel does not do this with on line bookings. Whilst they honoured my booking as I had copied of the original, normally they would not and breakfast is additional £15.95. The car park is close but not immediately infront of hotel. As disabled person, I had to negotiate a steep hill up to front of hotel with luggage. It would be quite a push for a wheelchair user. Overall, a very pleasant stay and I would be happy to stay again.

The breakfast was really good. We used to have dogs but sadly lost both of them last year, but what we could see with people with the dogs were well catered for. We did feel that even though very clean a bit of updating needed overall, the dining room was lovely(looked new).

Friendly, helpful. Made welcome,

Lovely location with outstanding views. Amazing breakfasts to see you through the day and very friendly staff who couldn't do enough for you and made us feel very special.