Overall Ratings & Reviews Castle Hotel

First impression of lobby, bar and common areas was good. Rooms were horrible, dirty, carpets disgusting, toilet dirty, cob webs, shower door didn’t close, bed was old and lumpy, shower water too hot and hard to adjust. Need to update locks on door, using keys and hard to lock. They did have nice towels and bedding was clean. These comments were regarding rooms 20 and 22. I don’t understand reviews on this sight being good.

Very nice

Bedding clean, bathroom clean but in need of renovation - dated. OK for contractors. Lobby & Reception in good condition, staff helpful.

Unable to sleep due to noise from surrounding bars /clubs Unable to hear tv in room due to noise even with windows shut. No parking available. Wifi not working. Tv remote faulty. No chef so no evening meal. Very noisy outside and hotel unable to offer any remedy that night. Did not stay full duration due to lack of sleep. Unsuitable especially for a child if you expect to be able to sleep at a reasonable hour. Very unhappy. Staff were considerate and apologetic though.

Lovely short stay at this hotel room facilities good very comfortable bed neath botanical gardens are lovely food was very good at the hotel not overpriced staff very friendly nothing to mutch trouble for them I would recommend the castle hotel to anyone

Staff great , room vey clean but bathroom was very dated and needed regrouting.

A bit tired and in need of some repairs and modernisation. Room was opposite two very loud pubs with music till early hours. Fights and shouting echoed through the streets into the night.

Bed really uncomfortable, felt rock hard and could feel the springs!

A nice stay as always. Although only 4 stars this time as breakfast limited, No cooked food and not really made up for by ‘continental’ option. This is probably only temporary though as they have no Chef. Although they seem to be actively trying to recruit to be fair,

All good, room 5 , could possibly do with some black out blinds , as the light from the street lights came thru, asides from that all good.( in fairness I spoke to reception and they made a note so all good)

I've stayed at the Castle Hotel several times and it's always a pleasant experience. The staff are friendly and attentive, the rooms are comfortable and well-stocked, and the location is very convenient for the train station, the town centre and Neath Castle. Always my first choice of hotel when I'm visiting Neath.

It was really disaapointing they did not offer a cooked breakfast. This has always been out go to place. However on this basis we wont be staying again. They kept sayimg to people "it did say on the website".not great customer service. As continental they only offered chesse, ham and a boiled egg (cold from the day before) !!

Nice place , well presented Only negative very cold no heating in room or corridor, outside temperature 3⁰

Extended initial stay without any problem. Just a convienient centre of town hotel with pleasant surroundings, local amenities and restaurants.... continental breakfast more than adequate to fuel you up for day ahead. Thank you. Will be staying again .

Getting tired. Booking made inc full English but with no apology Told they had decided to downgrade to a very average continental!,, Hotel opposite very rough.

The room was dirty an the place was fully booked for a wedding. The breakfast was buffet so everything was cold .not great .

This building is old and damp in areas. However good value for money and central. My room was beautiful. Windows quite mucky. Reception lady polite and helpful. Continental breakfast disappointing. If your wanting a quiet stay this hotel is located directly in front of a very loud nightclub so take this into consideration on a Friday/ satarday night🙂

The staff were friendly and helpful plus the bar and dining area were very nice. However, the rooms looked tired and unclean - there were spiderwebs on the ceiling and significant black mold in the bathroom specifically around the bathtub and under the bath mat. The siding of the bath was loose/broken, the toilet cistern was faulty and would make noise unless you lifted the top to adjust the mechanism which revealed more black mold underneath and behind the toilet. I would share photos but the app wont let me for some reason. Please also be aware that when the hotel states that it offers breakfast this is not a hot breakfast, it is purely toast, cereal, cheese, ham and a salad.

Staff friendly and nothing to inconvenient for them to assist with. In general the hotel needs updating and more time is required for cleaning the rooms - not just changing bedding. Also could do with light blocking blinds.

I have stayed at this Hotel a number of times and find it good value for money. The staff are always helpful and friendly. The room I stayed in was spacious, clean and well furnished. There are areas of the Hotel that look a little dated but generally the Hotel is good value for money. I will stay there again for my next business trip. I also left something in my room when I checked out but I had a phone call a little later to let me know they had put it to one side for me.