At Old Town Aparthotel

Explore At Old Town Aparthotel
7.8
Pleasant
From 228 reviews
Cleanliness

8.4

Room Comfort

7.8

Traveller Reviews At Old Town Aparthotel

Number of reviews per page
20
40
Top reviews
Kaylyn
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The space was exactly as was listed. Amazing location! Instructions for check in could have been a lot more clear, but I could easily reach someone by calling the number provided, and they were very helpful!
Rick
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Fabulous location, close to the royal palace! However, taxis cannot take you straight to the hotel door, so you'll have to schlep your bags over cobble stones inbound and outbound. We took a small room with no window, and small it was: not even enough floor space to open our suitcases, so we opened them on the bed, unpacked (ample storage, including under the bed) and then closed and stood them up on the floor. No hangers in the closet. No elevator, but the hotel did honor our request for a room on the ground floor since we're old. The bathroom was very nice if oddly arranged (the toilet paper holder was not adjacent to the toilet). Great shower. Very hot water.
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Christine
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The apartment was right in the centre of the historic old town which meant you were right in the middle of the popular sights and restaurants. You can walk everywhere from here. The only warning is that the cars cannot drop you at the door and you walk some blocks on cobblestones and there is no lift ( we were on the third floor) but that comes with staying in a historic building. The apartment is small and well renovated but has limited kitchen facilities, however we made tea and occasional breakfast when needed.
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Xitij
icon-with Children
with Children
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This is the worst place to stay if : You are travelling with luggage !! Cabs are not allowed to come to this apartment Location is good but beware of the misleading pictures - the rooms are small with zero amaneties RV like “wet shower and toilet combo “ Avoid at all cost - !
Christina
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great location! One of the best in Stockholm. In the middle of old town, many cafes and restaurants, walking tours, and more. Apartment was clean and spacious for 4 adults with luggage. The pullout bed was surprisingly comfortable. It was self check in process. Some other hotel guests had trouble understanding how to check in if they ended up at the 2nd location first as the hotel is split among two buildings (about 1 min walk from each other).
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Helena
icon-Family
Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We used this facility with other family members but we both booked separately. Whilst I received a mail detailing how to check in on line, my other family member did not and if I had not managed to attach the electronic room key to my wallet, we would not have been able to get into the building to then sort out room keys/book in properly. There was a phone number to ring but checking in could be much better. There are a lot of stairs - we were positioned in a different building and there were stone spiral stairs - we were on the 4th floor! Please also not there is not much room in the bedroom. However the beds are comfy. We did think we were going to run out of toilet paper (only 1 roll was in the room on arrival) however as we were staying 2 nights, on the 2nd day, a plastic bag appeared by the door of the room with some fresh towels and another roll of toilet paper. Would have been better if 2 rolls were in there in the first instance. This place is in an excellent location in Gamla Stan close to restaurants, bars, places of historical interest. Please note if you need a laundrette, the nearest one is 27 mins walk away in Stockholm. Easy to find but it’s a shame one of the rooms in this apartment complex is not a laundry room for guests to arrive. Overall, very pleased with this accommodation!
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Nilce
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Our experience here was an absolute nightmare. The check-in process was chaotic and completely disorganized. Nothing in the booking confirmation indicated that check-in took place in an entirely different building. We were left stranded on the sidewalk with our luggage, calling and ringing the intercom repeatedly, waiting for someone to answer or for a random resident to let us in. Only after finally getting inside did we discover the actual room was in a separate building, crucial information they completely failed to communicate beforehand. To make matters worse, the room was a top-floor attic accessible only by four flights of incredibly steep, difficult stairs. I booked this stay for my elderly parents, aged 75 and 80, and my father has two leg prostheses. It was physically impossible for them to haul their luggage up. They literally had to unpack their pyjamas on the spot and leave their suitcases in a locker in the other building because their own building had no storage space. A great location means absolutely nothing when management's communication and logistics are this abysmal. I do not recommend this place under any circumstances!
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Annie
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room was very nice but the toilet bowl often had a bad smell
Walter
icon-with Partner
with Partner
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room did not have a window (this was not indicated on the Expedia listing). There is also absolutely no ventilation system. No window and no ventilation meant a hot, stuffy room with smelly air. I would not even put prisoners under these conditions.
Akmaral
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Great location and apartment. Next time, I will make sure that I contact the property in advance as there was no pre-arrival instructions for property access and it was quite stressful to have to call and try get access. Also, the property has no elevator so be aware if you get upper floors and have a lot of heavy luggage. The stairs are very steep and narrow.
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Steven
icon-Family
Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The property is located in an excellent location in Gamma Stan, directly across from the Nobel Peace museum. The rooms are stylish and clean. There is a virtual check-in process that proved to be unnecessarily confusing. Our room, although nice, was entered through a side ally in the basement of the building with shuttered off windows. I would recommending staying in one of the upper floor rooms.
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Neil
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

My wife and I had a good stay for 5 nights. The location was excellent, right near the main square of Gamla Stan. The beds were comfortable and the location was remarkably quiet overnight. It was nice to be able to make breakfasts and some simple meals in the apartment. We only had to contend with one flight of stairs - higher floors could be a challenge with heavy luggage. The electronic check-in worked OK, but was a bit unclear prior to arrival. The property seemed expensive for what it was, but everything in Stockholm is super expensive. The apartment met the description in the listing, but the kitchen was very minimally equipped, the bedroom was barely big enough for the bed and the bathroom had an off smell coming up through the drain. All in all, I would recommend.
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Martin
icon-with Partner
with Partner
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Stayed there for 3 nights, they never came to housekeeping in the room and never answer the phone when called
Simone Leopoldo
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

l'appartamento ha tutto, la stanza da letto è un po' piccola e manca una presa elettrica. nel complesso è un bel posto dove soggiornare, per nostra abitudine risultava un po' troppo caldo (maggio) per cui abbiamo dovuto tenere le finestre aperte quindi entrava parecchio rumore vista la posizione centralissima. le tende delle finestre andrebbero sistemate, non funzionano
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Richard
icon-with Partner
with Partner
4.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Communication was lacking, we were not told which building our room was in. Wi-Fi network and password were not correct, had to call 2 times to get access. Found a coffee pot and cups below bed in a drawer, but no coffee! Location was the only redeeming quality. Will not repeat this place.
Rosario
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

El check-in no es bien informado, hay que ir a otro edificio y no te avisan, no te indican cómo manejarte, nos costó mucho poder ingresar. El error es la comunicación dado que no te informan nada y prácticamente tuvimos que adivinar y pedir ayuda a otros huéspedes. Tampoco teníamos la clave de wifi, y realicé una consulta al administrador por chat que nunca fue respondida.
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Mikayle
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The room was extremely cold and connecting both space heaters would knock out the power. When we called asked for them to send an electrician they didn’t send anybody over and we just continued to be extremely cold throughout our stay which wasn’t ideal at 9 degrees Fahrenheit. The room was really nice we just wish our stay wasn’t extremely cold :(
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Ernando
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Great location
Jaswinder
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Very clean place, right next to the center of of old town... Noble prize museum and other attrations
yi
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

No lift, we need carry bags by ourselves, it’s too hard
Number of reviews per page
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