Urban Haven Sanur

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Overall Ratings & Reviews Urban Haven Sanur

Traveloka (60)
Other sources (24)
8.9
Very Good
From 60 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.4

Location

9.3

Service and Facilites

8.9

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Accessibility (3)
Distance to City Center (2)
Surroundings (2)
Staff Friendliness (2)
Wifi (2)
Check-in/out Time (2)
Ambiance (2)
Bedroom (1)
Bathroom (1)
Hotel Area (1)
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Traveller Reviews Urban Haven Sanur

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40
Customer reviews
Acep S.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Strategic location. Simple hotel.
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E***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 21 week(s) ago
The staff are helpful and friendly. You have to know that most shops and places closed around 10 PM in Sanur. It’s kind of their government regulation for employees or so. So you might find it hard to see the receptionist if you’re checking in near the closing hour. It’s understandable. Though, you can contact them by WA (look on Google). They’re responsive. The room itself is fine. Pretty clean and more importantly, every room has a window and a ceiling fan with AC. The place is close to cafes & bars, it’s a bit noisy but it isn’t annoying. The towel doesn’t feel fresh though, but we use our own so it was okay. The unique thing is they gave us the local newspaper, which is cool. My short stay was pleasant overall. Thank you.
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1 people find it helpful
E***k
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Transit
icon-origin-TRAVELOKA
8.1
/10
Reviewed 25 week(s) ago
This hotel is actually clean and well-maintained. The owner is also quite friendly. "A typical Jogja Losmen." But, to be honest, I don't like the condition of budget hotels like inns, which are a bit dark and cornered. A bit damp. A water dispenser is available, but since it's only for a short time, why not try it? After all, the reviews are good and it's very cheap. But, it doesn't seem to be the right fit for me 🙏🏻 that's all
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3 people find it helpful
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yuyung s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 29 week(s) ago
The location is strategic, just a short walk to Icon Mall. The staff is friendly, and the cleanliness is good. The only downside is the car parking area. Luckily, there's a shop next door that's closed. I'd definitely stay there again if I go to Sanur 😊
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+4
4 people find it helpful
Eva Y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
Very strategic location, right in front of Icon Mall Sanur, cleanliness is very well maintained, very helpful
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1 people find it helpful
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Deborah L.
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Leisure
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8.5
/10
Reviewed 52 week(s) ago
The hotel staff is friendly and very helpful, the place is pleasant and clean.
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2 people find it helpful
T***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 79 week(s) ago
The staff is very friendly and helpful. The room is clean, the facilities are complete. There is a shared kitchen, there is a swimming pool.
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K***e
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Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 82 week(s) ago
the location is ok, across from Icon mall. near the beach, in front of the inn there is a cafe, if I go to Sanur I want to book at this inn again. oh yeah, here there is a shared kitchen that can be used by guests who stay
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5 people find it helpful
craig b.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 86 week(s) ago
You get what you pay for. It's basic and a good location.
1 people find it helpful
N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 88 week(s) ago
Very strategic location, clean, complete facilities, helpful and comfortable staff. The only drawback is that there is no mirror in the room. The mirror is only in the bathroom so it's a bit difficult when you want to dress up and please pay attention to the cleanliness of the cutlery in the kitchen because the storage place and spoons look less cleaned maybe because they are rarely used. But everything works well.
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5 people find it helpful
S***i
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Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 88 week(s) ago
I have stayed at urban haven twice. The room is clean and there is a super clean swimming pool facility. The location is very strategic across from icon mall. Close to nasi ayam msn weti, warung happy monkey and easy beach access
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1 people find it helpful
Meita A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 91 week(s) ago
The location is wonderful. You literally need to walk 20 steps to visit Icon Mall. The staff is friendly and helpful, especially Mbak Titin and the other mas-mas Bali (I'm sorry I forgot the name). Shampoo, soap, and towels are available. Drink water refill is also available. Was a nice place for long stays. Definitely will come back 👍🏼 ⭐.
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3 people find it helpful
M***l
icon-origin-TRAVELOKA
8.4
/10
Reviewed 91 week(s) ago
The room is quite ok, the AC is cold, the toilet is clean, it's just that there is no car park, at night it's better not to order food online because the door is locked and the hotel employees are nowhere to be found.. locked from the outside.. it's a hassle to find hotel employees, there are none on standby at night after 12 or 1 am..
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5 people find it helpful
Anik M.
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Transit
icon-origin-TRAVELOKA
6.8
/10
Reviewed 101 week(s) ago
The room was hot, because the air conditioner wasn't working properly.
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3 people find it helpful
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 104 week(s) ago
The location of the hotel is really strategic, in front of the ICON mall Sanur Bali. If you want to go to the beach, just cross through the ICON mall. The place is 300 m from nasi met weti and 500 m from mak beng, just walk from the hotel. The cleanliness of the hotel is okay and the swimming pool is super clean. It is better to replace the shower toilet in the room with a new one.
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3 people find it helpful
Andini P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 115 week(s) ago
This is a really recommended place to stay, the staff is very friendly, the place is clean, the AC is really cold. When I just arrived, I got a parcel too 😁. Very strategic location to Icon Mall, just cross. If you want to go to the beach, just walk. Very comfortable, especially for me who has small children because there is Netflix too. Next time you go to Bali in the Sanur area, you will definitely stay here again 🫶🏻
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2 people find it helpful
Mulyawan Y. I.
icon-Transit
Transit
icon-origin-TRAVELOKA
7.1
/10
Reviewed 120 week(s) ago
Things as basic as towels are not provided. But the employees seem to be good. But I was a bit disappointed when I wanted to take a shower, there weren't any towels, and I wanted to feel free to ask, how come something as simple as a towel wasn't prepared without asking. The AC also didn't work well, luckily I was helped by using a fan, but I ended up sleeping with a bloated stomach and caught a cold. There is no welcome drink provided in the room either. So when you arrive, be ready to be thirsty. For the price paid for the Deluxe size, it's not really worth it. Very far. Cheaper prices and towels provided, I think they are still available. So I won't come here again. Never. But thanks, the employees are friendly.
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6 people find it helpful
Accommodation's Reply
22 Jul 2024
Hello Mulyawan Y. I, Thank you for the review. We apologize for the inconvenience you experienced. Previously, we would like to inform you that when you arrive at our property, the towels are still in the laundry process, but we still provide towels for you. For the AC, we serviced it at the beginning of the month and ensured the AC was functioning properly. We also provide free refills for drinking water at any time. We apologize again for your inconvenience during your stay at our property. Thank You. Best regards, Management.
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Gede H. R.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 121 week(s) ago
Hotel bersih, nyaman & tempat strategis. Walaupun tidak ada tempat parkir overall its good.
1 people find it helpful
A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 121 week(s) ago
Location near icon mall. Near motorbike rental and many restaurants.
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2 people find it helpful
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aan p. p.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 122 week(s) ago
Service is very good and friendly. As for the water, maybe it can be fixed.
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1 people find it helpful
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