Overall Ratings & Reviews Hilton Richardson Dallas

There a lot of young men on my floor. they can in very loud slamming and knocking on doors, they all a lot got in the room next to me and played around LOUDDDDD. I waited to see if they would calm down. I turned on my air conditioning to drown out noise and put on my fan app on phone, then loud TV. They finally shut up at about 1: 30pm. Needless to say no sleep. Got up early and checked out and drove to Tyler .

I haven’t stayed in a Hilton for years and won’t stay in one again. I was surprised we had to pay $17 a day for their parking lot. They would be better off adding it to the room rate so it won’t upset customers. There was no microwave in the bedroom. The refrigerator is itty bitty. Three fourths of the closet was hid behind a wall making it difficult to get to clothes. The room was clean and the employees were friendly.

Great place. Easy access to everything in and around Richardson.

Waited 30 minutes for someone to arrive at front desk for check-in. Unacceptable.

Live TV Wasn't Working had to call to get it fixed Also the shower water is so hot doesnt get cold almost burned me

Property was clean and pool was nice but no towels.

It was close to the freeway and verity of food options very close and walking distance.

Very bad experience! Checked in at night, no iron in the room, was told they get me one in the morning whenever staffs come in! No shower gel! Had to change the room anyway. Not even drinking water or bottle water in the lobby at night to take my pills. The frontdesk was not helpful at all.

Staff at desk and restaurant exceptional

The corner room was perfect, clean cozy, and quiet. I really enjoyed my stay a lot. Everything was clean and everyone was very nice from check-in to room service. The bed was very comfortable!

The room was really nice and clean but the room service was terrible, it took forever and I was given the wrong order. Everything else was good though.

We had stayed at this Hilton several times in the past, but our recent stay was disappointing and will be our last. A parking charge of $17/day was added for the first time ever. A/C in room wouldn't cool down, shower drain was partially clogged, and coffee service was not available in the evening due to broken coffee machine. Front desk people were not helpful

Only item not happy about was the $17 charge for parking! We have stayed at this hotel many times over the years and never been charged for parking!

Very well kept cleans room

Clean room. Had to change rooms because door wouldn't lock, no problem when requested. Had a cocktail at bar. Ice had black specks in it.

Totally rude and unfriendly front staff. Wi-Fi didn’t work on 17th floor and called front office umpteenth times and no response received. Double charged for breakfast though was included as part of the booking.

Great location, plenty of parking, nice hotel.

They are good and the staffs are well mannered and respectful i enjoy my stay

Front desk staff lacks genuine courtesy.

Nice stay