Evwrythi

Very large room for the location, valet parking available, snacks available in the lobby and Chipotle right off the lobby - in addition to Magnificent Mile shopping and lots of restaurants that were within walking distance. Great breakfast with plenty of seating. The carpet and paint were tired and need a refresh - but the bed was comfortable and the linens were good. There was a small pull out sofa bed and an additional chair in the room that were newer. I would stay here again - but hoping they have new carpet and paint in their future plans.

Room was huge! Bed was very comfortable. Water pressure was incredible. Very nice overall!

The elevators were very very slow . I’m pushing 70 and had to take 31 floors down on the stairs because my Uber was waiting for us. Plus have to carry my luggage..

With the hospital around the corner it was noisy!! But Great location.

There were roaches in our room and in the elevators. We told the front desk and they didn't seem to care.

Elevators were very slow to arrive. Other than that, the hotel was nice.

Great hotel and great locations. Close to great restaurants and lot great attractions

Everything was great with the exception that the pool was not open and our kids were really looking forward to it. I wish that information would've have been written in all caps on the site before we booked.

We had a great stay overall! The staff was very helpful and inviting, and the rooms were clean and organized.

Seemed short staffed but staff was very friendly!

Helpful

Great hotel

Easy walking to sightseeing, dining, shopping. Clean rooms, friendly staff, great free breakfast lots of options too choose from

Great location, room was spacious and clean, staff was very friendly and accommodating, and overall the hotel was really nice. Would stay there again.

Great customer service started when we checked in. While our room had minor flaws due to wear and tear, it was clean and our view was nice. Housekeeping did a terrific job cleaning while we were enjoying the town. Breakfast was decent to say the very least. I would definitely stay here again!

After finding bedbugs I phoned staff. A maintenance man came up at closed the room down. I took photos and maintenance took the bug. We were given a different room but our belongings had been in it all evening so I spent until 230 am washing everything we had. They had no laundry soap so I used shampoo I had brought. I had 1 evening to enjoy myself and that is how it was spent. I was told the manager would contact me. No call and no answer to my email. I’m sad as I don’t feel I should be charged for that experience. I will not stay here again. Jackie the staff member was very nice to me. They did give me quarters to wash the clothes. I asked if we could stay a bit longer as I was tired from being up most of the night. We were given a “complimentary hour”. I wish to be reimbursed for that night of laundry patrol that should have been movie watching with my granddaughter.

Hotel and Room is very out dated, online pictures were incorrect.

The only problem was in the morning one day we waited nine minutes to catch the elevator down second day we waited 12 minutes and most of the elevators were full to capacity

Staff was friendly and helpful. Parking was great. Area was safe. Check-in was a bit slow and elevators can be a wait at times, pool was out of order. Rooms were clean and views were nice. The shower head and pressure could've been better. I didn't try the breakfast. Overall Above average stay