Arrived at 5pm and was told that the room wasn't ready yet. Photos on the booking site are misleading, the room and particularly bathroom urgently need upgrading - leaking bathtub, terrible smell, hot water only after letting water run for a while.

I arrived at the hotel and was told to wait, and that the hotel was full. They then drove me to another hotel, the Hotel Myan, which was of a lesser quality, but I had to accept as I was on a conference and all other hotels were sold out. Bad and unreliable / unacceptable service from Ross Hotel & from Expedia!!

A lot wrong with my stay, but the key issues: My shower door leaked and flooded my bathrooom floor. Despite asking twice and both times a technician coming it was still not fixed! Second - i put a wool jumper to be washed, explained it was wool and hand wash. Came back shrunk. It's was £200 worth ruined. Beyond this, the beds are uncomfortable, pillows like rocks and the quality of finishing is like a 2 star hotel. Plus no one speaks English bar the reception. Terrible experience. twice and

Clean, friendly staff, great breakfast

Overall great experience. Staff really helpful.

Room power was not working, never was cleaned even when asked for cleaning service.

Friendly and accommodating staff. Well worth the money.

الحقيقة اختيار كان موفق جداً وانا مددت اقامتي، الفريق لطيف ومحترم جدا والغرفة كبيرة وجيدة انصح به وبشدة لكم الشكر

The room is comfortable, the breakfast delivered to the room was very basic.

Ross offers a great 4 start hotel offering in Riyadh.

Excellent, in every which way. Service is impeccable. Perfectly clean. Great swimming pool, steam, sauna and gym. Excellent breakfast buffet. Incredible value for the money. Highest recommendations.

Very nice hotel. Very clean. Staff is very friendly and helpful. Room is very spacious and clean. Only the bathroom is small and required some renovation to upgrade and match with the room

Very clean

We needed something near Diplomatic Quarter that wasn’t exorbitant. This hotel not only fit the bill but exceeded our expectations.

I came to Riyadh to attend an appointment at an Embassy in the Diplomatic Quarter. I found the location of this hotel extremely convenient for this purpose. I was pleasently surprised because apart from its convenience the hotel offers a great value for money.

Air conditioning didn’t work properly- waited 40 min for attendant to check it out and when he finally arrived he pretended to fix it but he had no idea so the night was rough

الفندق سكنت فيه مرتين الاولى كان ممتاز المره الثانيه بعد شهر ونص انصدمت بالتغير الكبير اولا رائحة الدخان بكل مكان سواءا بالدور الاول وين كنا نسكن او باللوبي ايضاً الشطاف خربان ويسرب مويه وصوته مزعج طول الليل يطلع صوت ايضا امتلا الحمام تكرمون بمويه بسببه ثالثا السخانة لا تعمل المويه جداً بارده وقت الاستحمام الغرف عزلها سيء ضجيج السيارات تسمعه وانت بالغرفه

Nice and clean hotel

New, clean and easy to get taxi

スタッフさんも親切で部屋も広くて綺麗。朝食のバイキングも美味しい。日本人単身のビジネス利用で安心して宿泊できました。