Very pleasant. Very clean and fragrant hotel. Quiet and close to everything. Highly recommended. I ended up staying two nights because the smell was so pleasant. Only the food was a 9, everything else a 10.

An Incredible Stay at Ashley Tugu Tani. One of the best stays I've ever had! I was incredibly impressed with the quality of service at Ashley Tugu Tani, especially how the hotel team demonstrated genuine responsibility and care for guest comfort. I had originally booked a non-smoking room, but it turned out that room type was out of stock. However, rather than letting the guest feel disappointed, the hotel team immediately apologized and provided a solution by changing to a different room type, even an upgrade. To me, this is a true example of exceptional customer experience. It's not just about providing standard service, but understanding guest needs, responding quickly, and providing solutions that even exceed expectations. Another thing that impressed me was the small details in the room. Drinking glasses, both in the room and in the bathroom, were equipped with plastic lids. It may seem simple, but details like this provide a more comfortable, clean, and reassuring feeling for guests. It's a small detail that can have a big impact on the perception of service quality, something I haven't necessarily found in other hotels. This experience reminded me that excellent service doesn't mean never facing problems, but rather how a hotel takes responsibility when problems arise, provides appropriate solutions, and maintains attention to detail that makes guests feel valued. Ashley Tugu Tani truly exemplifies the true customer experience: responsive, responsible, attentive, and able to exceed expectations. Highly recommended for anyone looking for a hotel with quality service and attention to guest comfort. I would happily stay here again.

Very comfortable and aesthetic, there is a laundry area and a gym.

The room was spacious and clean. The staff was friendly. There were also self-laundry facilities. It was a very pleasant stay.

My second stay and it was a really good experience.

The hotel is clean and fragrant, the rooms are spacious even though they are superior type, the hot water is smooth, everything is complete, smart TV and the staff is friendly.. this is a great hotel..!!

Ample parking, tennis courts, and a swimming pool. The lobby smells wonderful when you enter. The family rooms are very spacious and come with character clothing, soft beds, nice bathrooms, and cool air conditioning.

The staff was friendly, bathroom is clean.

I guarantee I'll come back again, just a suggestion: increase the number of rooms that allow smoking 🙈🙏

My stay at Ashley Tugu Tani was very pleasant and satisfying. The room was clean, comfortable, and spacious enough for a peaceful rest. The staff was also very friendly and responsive. The hotel facilities are complete, the atmosphere is comfortable, and the location is very strategic, making it easy to travel to various destinations. Overall, I really enjoyed my stay here and would definitely consider returning again in the future. Highly recommended!

Nice ambiance. Very helpful and friendly staff.

Highly recommended, located in the heart of Central Jakarta, making it easy to get anywhere. Safe, comfortable, delicious food, and excellent service. If you're visiting Jakarta, you won't hesitate to choose Ashley Tugu Tani. Whether you're going to the mall, work, entertainment, or the airport, using public transportation or private vehicles, it's all within your reach thanks to the hotel's strategic location.

The hotel is clean, smells good, and the staff is friendly. I always enjoy my staycations here.

Friendly service, complete facilities.

Staff and service were friendly.

Clean rooms with complete facilities.

Cool hotel with nice ambience and facility.

The staff is friendly, the hotel is clean and fragrant.

It's worth it for a staycation. There's a laundry room, and the hotel ambiance is really cool. But the downside, in my opinion, is that the room isn't soundproof. The noise from running and shouting from the next room was really audible because I rented a family room. Otherwise, everything was great, and I was happy to stay for 2 days.

Very comfortable, friendly staff and a great place to stay