9.6
Exceptional
From 57 reviews
Provided by travellers on
Cleanliness

9.6

Room Comfort

9.7

Meal

9.3

Location

9.5

Service and Facilites

9.5

People often mention about The Meru Sanur
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Surroundings (4)
Family Friendly (4)
Room Space (4)
Hotel Area (4)
Staff Friendliness (3)
Ambiance (3)
Bedroom (3)
Bathroom (3)
Taste (3)
Variety (3)
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Traveller Reviews The Meru Sanur

Number of reviews per page
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40
Customer reviews
A***g
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8.5
/10
Reviewed 4 day(s) ago
very good.
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l***n
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Leisure
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10.0
/10
Reviewed 2 week(s) ago
Clean room, good service, good view
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Accommodation's Reply
21 Aug 2025
Thank you for your appreciation and positive review. We are delighted to hear that you enjoyed the cleanliness of your room, the service, and the views. We look forward to welcoming you back again soon. Best regards, Aristya Krishnadewi, Director of Quality Assurance
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DAVID C. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very nice.. Near the beach.. Complete facilities.. The room is really good and very spacious.. If I go to Bali again, I will definitely stay here again.. Thanks you The Meru Sanur.. Awesome👍
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Accommodation's Reply
15 Aug 2025
Thank you very much for your positive review. We're delighted you enjoyed our facilities and found your stay comfortable. We look forward to welcoming you back to The Meru Sanur.
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D***K
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
This is one of the best hotels in town. All the employees are very kind and friendly. The rooms are spacious; each room has a bed, a dressing area, a separate toilet, and a bathroom. All beverages in the in-room cabinet and refrigerator are complimentary. All the facilities are perfect. That's why it's a 5-star hotel. With these facilities, I believe the price is reasonable. I hope to return to this hotel next year.
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Accommodation's Reply
05 Aug 2025
Thank you for the stellar rating and sharing such beautiful photos of the resort. We are thrilled to know our staff service left a memorable impression, and that the facilities met your expectations. We look forward to welcoming you back for another wonderful stay, should your travels bring you back to Sanur once more. Warm regards, Aristya Krishnadewi Director of Quality Assurance
P***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Perfect hotel for vacation 100/100
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Accommodation's Reply
30 Jul 2025
Thank you for the perfect rating. We are thrilled you enjoyed your stay with us, and we look forward to welcoming you back to The Meru Sanur for another memorable vacation. Warm regards, Aristya Krishnadewi Director of Quality Assurance
I***z
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Went to Meru for holiday with family, and we were not disappointed. The staff were so friendly and helpful from the moment we came and they kindly explained all the places that may interest us. The room is so spacious, it was well kept. We will surely come again to Meru
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Accommodation's Reply
21 Jul 2025
Thank you for the kind rating and review. We are delighted to know your recent stay with your family was wonderful, and that you enjoyed the spacious room and friendly staff service. We hope to welcome you and your family back for another memorable on your next visit to Bali. Warm regards, Aristya Krishnadewi Director of Quality Assurance
K***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff is friendly, the hotel is nice, the interior is cool, the place is comfortable.
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Accommodation's Reply
21 Jul 2025
Thank you for your positive rating and review. We hope to welcome you back in the future. Warm regards, Aristya Krishnadewi, Director of Quality Assurance
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 6 week(s) ago
The hotel staff was friendly. However, some amenities like cotton buds and the snack bar were not refilled for three days without request. Even then, the process was slow. The rooms were nice, large, and clean. Perhaps the daily cleaning staff was less than responsive.
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Accommodation's Reply
21 Jul 2025
Thank you for taking the time to leave us a review. We're delighted to hear that you enjoyed the comfort of your room and the friendliness of our staff. Your feedback regarding the room amenities is invaluable in our efforts to improve our service going forward. We look forward to welcoming you back in the future for an even better stay. Best regards, Aristya Krishnadewi, Director of Quality Assurance
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Very good, very satisfied, really like the lobby interior
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Accommodation's Reply
16 Jul 2025
Thank you for your positive review. We are delighted to hear that you loved our lobby interior and enjoyed your stay with us. We look forward to welcoming you back to The Meru Sanur in the future. Best regards, Aristya Krishnadewi, Director of Quality Assurance
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A***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
hotel staff is friendly and very helpful
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1 people find it helpful
Accommodation's Reply
20 Jun 2025
Thank you for your rating and review. We look forward to welcoming you back in the future.
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Mia F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Friendly staff, spacious and clean rooms. Luxurious.
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1 people find it helpful
Accommodation's Reply
21 May 2025
Thank you for the perfect rating. We are pleased to know the staff hospitality and spacious room made your stay at The Meru Sanur enjoyable. We look forward to your return for another wonderful stay.
D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Have a pleasant stay with The Meru! Superb services, good architecture
1 people find it helpful
Accommodation's Reply
21 May 2025
Thank you for the perfect rating. It is wonderful to know you had a pleasant stay with us, and we look forward to your return to The Meru Sanur.
A***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
The place was superb near the beach and instagramable
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Accommodation's Reply
16 May 2025
Thank you for the wonderful rating. We look forward to your return to The Meru Sanur, hopefully in the near future.
T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.1
/10
Reviewed 21 week(s) ago
This is my 3rd stay at Meru, maybe because the hotel was crowded so when we checked in we waited for more than 1 hour from 3 pm until almost 5 pm before we got a room, when we checked out before 12 pm, someone rang the bell, it turned out to be the bellboy who wanted to get some stuff, even though we hadn't called to ask for the bellboy and the receptionist also didn't call the room to confirm that we were extending (we wanted to extend for 2 nights) or checking out, so we felt like we were being kicked out at that time because the bellboy was still waiting in front of the room while when we checked in we waited quite a long time
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3 people find it helpful
Accommodation's Reply
14 Apr 2025
Thank you for taking the time to leave a review on Traveloka. We apologize for the inconvenience you experienced during the check-in and check-out process. This incident certainly did not meet our standards, and we will use your experience as an evaluation in our efforts to continue to improve our services in the future. We look forward to the opportunity to welcome you back for a much better stay experience in the future. Warm regards, Aristya Krishnadewi. Director of Quality Assurance
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D***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
The Meru Hotel Nice, Comfortable, Good service
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Accommodation's Reply
09 Apr 2025
Thank you for the perfect rating. We are thrilled to know the services provided met your expectations, and we look forward to your return.
V***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
very friendly, complete facilities, spacious rooms.. top
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1 people find it helpful
Accommodation's Reply
09 Apr 2025
Thank you for the kind review. Very pleased to know you enjoyed your stay experience with us and we look forward to your return
B***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
My room was upgraded to a bigger room with sea view 🩵. All the staffs are friendly and nice.
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1 people find it helpful
Accommodation's Reply
27 Mar 2025
Thank you for the perfect rating. We are pleased to know you enjoyed the room upgrade and the hospitality of our team. We look forward to your return for another memorable stay at The Meru Sanur. Warm regards, Aristya Krishnadewi - Director of Quality Assurance
T***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
Good Hotel in Sanur, Maybe the best one if u want see bali more calm.
3 people find it helpful
Accommodation's Reply
05 Feb 2025
Warmest greetings from The Meru Sanur. Thank you for the perfect rating and wonderful feedback. We are delighted to hear that you had a wonderful stay with us. We look forward to welcoming you back for another fantastic stay. Best regards, Aristya Krishnadewi Director of Quality Assurance
P***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
Best hotel in Sanur, definitely come back here
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2 people find it helpful
Accommodation's Reply
09 Jul 2025
Thank you for your positive review. We look forward to seeing you again in the future.
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
Definitely the best stay in Sanur area! The room and the staff were amazing. They have lots of activities for kids and 2 huge pools. Will do comeback to stay here loger
6 people find it helpful
Accommodation's Reply
09 Jul 2025
Thank you for the stellar rating. We are delighted to know you enjoyed the room, staff service, swimming pool, and kids' activities. It is rewarding to know your time here was one of your best stays in Sanur, and we look forward to welcoming you and your family back for a longer stay next time. Warm regards, Aristya Krishnadewi Director of Quality Assurance
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