Overall Ratings & Reviews Grand Tropic Suites Hotel Surabaya
Explore Grand Tropic Suites Hotel Surabaya
Traveloka (64)
9.0
Exceptional
From 64 reviews
Provided by travellers on
Cleanliness
8.8
Room Comfort
8.9
Meal
8.6
Location
9.1
Service and Facilites
9.0
People often mention about Grand Tropic Suites Hotel Surabaya
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Bedroom (3)
Activity Option (2)
Ambiance (2)
Bathroom (2)
Taste (2)
Surroundings (1)
Family Friendly (1)
Staff Friendliness (1)
Wifi (1)
Room Space (1)
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Traveller Reviews Grand Tropic Suites Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
Patrick S.
Leisure
10.0
/10
Reviewed 62 week(s) ago
Suit for Family grouping and get away from city hustle.
1 people find it helpful
G***t
Business
5.0
/10
Reviewed 62 week(s) ago
The expectation of this hotel is similar to the one in Bali, but it turns out: 1. This is the first time a hotel has a gecko that can enter the room, the other 2 geckos were chasing each other. 2. The wifi often goes out. Until it is restarted by the staff. 3. The picture on the TV screen is blurry, like it can't get a signal, even though it's cable TV. 4. There are not many choices of food, it's really sad, don't expect more. 5. A bit spooky, the hotel lights in the hallways leading to the main lobby are turned off, so use the flashlight on your cellphone to light the way. Hilarious. 5. Mosquitoes, in the room, there are mosquitoes, there are times 10 mosquitoes.
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i***i
Staycation
10.0
/10
Reviewed 66 week(s) ago
The hotel is good, the food I tried ordering at the restaurant is all delicious, the pool is clean, the bathroom is clean, the AC is cold, the refrigerator is cold. If you want to stay overnight, you should order the Terrace Pool view room type. I booked room 157 with direct access to the pool and restaurant 👍
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+5
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Accommodation's Reply
21 Jul 2024
Dear guests, Management and staff would like to thank you for your good assessment. We are happy that you enjoyed a good experience at our hotel and look forward to your next arrival at Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan.
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S***a
9.1
/10
Reviewed 67 week(s) ago
The floor seems a bit dusty.
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1 people find it helpful
Accommodation's Reply
15 Jul 2024
Dear Guest, Thank you for your input. Management and staff apologize for your less than satisfactory experience during your stay (dusty floors). We understand your disappointment and inconvenience and will improve the quality of our hotel services. We hope you give us the opportunity to improve your experience on your next visit to Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan.
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jonathan
Leisure
9.4
/10
Reviewed 67 week(s) ago
Ample parking. The yard full of trees refreshes the eyes and the air.
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Accommodation's Reply
15 Jul 2024
Dear guests, Management and staff would like to thank you for your good assessment. We are happy that you enjoyed a good experience at our hotel and look forward to your next arrival at Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan.
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AT
Aling T.
Staycation
10.0
/10
Reviewed 67 week(s) ago
Enjoyable staycation. The view is good, the weather is also cool because there are lots of green trees around the hotel. Best 👍.
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Accommodation's Reply
15 Jul 2024
Dear Aling T, Management and staff would like to thank you for your good assessment. We are happy that you enjoyed a good experience at our hotel and look forward to your next arrival at Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan.
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gusti d.
Leisure
8.4
/10
Reviewed 68 week(s) ago
The facilities provided are quite good, but the breakfast food lacks variety. But staying here is also a good choice 👌😊
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Accommodation's Reply
08 Jul 2024
Dear Guest, Thank you for your input. Management and staff apologize for your less than satisfactory experience at the restaurant. We understand your disappointment and inconvenience and will improve the quality of our hotel services. We hope you give us the opportunity to improve your experience on your next visit to Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan. Dear Ms. Maria Wijaya. Thank you and appreciate for your testimony on us. Management and staff apologize for your inconvenience experience that was beyond your expectations…. (mention guest complaint). We realize your disappointment and inconvenience. We will take appropriate improvements in our hotel to address your concerns in order to prevent any future mistakes. We are expecting for another opportunity to welcome you back in the near future, and grant us a challenge to restore your confidence for Grand Tropic Suite & Hotel Surabaya. Finally, we invite you to contact our Warmly Reservations Team when you have a chance to do so. Warm regards, Financial Controller. Sugiarto Gunawan.
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JJ
Juli J.
Leisure
10.0
/10
Reviewed 68 week(s) ago
Very okay. Nice place. The service is also great.
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Accommodation's Reply
08 Jul 2024
Mrs. July. Dear J, Management and staff would like to thank you for your good assessment. We are happy that you enjoyed a good experience at our hotel and look forward to your next arrival at Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan.
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BS
Bayu S. N.
Staycation
9.4
/10
Reviewed 68 week(s) ago
Nice hotel, the room is clean and spacious. The hotel staff are friendly. The pool is great. Value for money. Please keep the price affordable. 😊.
1 people find it helpful
Accommodation's Reply
02 Jul 2024
Dear Mr Bayu S. N
Thank you and appreciate for your testimony and support on us. Management and staff are very glad for your good experience and enjoying your stay at our hotel. We are looking forward for your next stay at Grand Tropic Suite & Hotel Surabaya.
Warm regards,
Financial Controller
Sugiarto Gunawan
N***i
Business
10.0
/10
Reviewed 68 week(s) ago
Comfortable Pol. The view is cool, bro. Just the laundry, please evaluate it.
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Accommodation's Reply
02 Jul 2024
Dear Guest, Thank you for your input. Management and staff apologize for your less than satisfactory experience at the Hotel (regarding laundry). We understand your disappointment and inconvenience and will improve the quality of our hotel services. We hope you give us the opportunity to improve your experience on your next visit to Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan.
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I***a
9.0
/10
Reviewed 70 week(s) ago
Strategic room position, car directly in front of the room. The room floor is dirty, the towels & sheets are not white, it's been a long time. Overall okay.
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2 people find it helpful
Accommodation's Reply
02 Jul 2024
Dear Guest, Thank you for your input. Management and staff apologize for your less than satisfactory experience at the hotel (cleanliness of the room floor, dull color of the towels). We understand your disappointment and inconvenience and will improve the quality of our hotel services. We hope you give us the opportunity to improve your experience on your next visit to Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan.
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a***a
Staycation
9.1
/10
Reviewed 71 week(s) ago
The hotel staff is friendly and kind and quick to help when asked. The pool is clean.
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Accommodation's Reply
02 Jul 2024
Dear guests, Management and staff would like to thank you for your good assessment. We are happy that you enjoyed a good experience at our hotel and look forward to your next arrival at Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan.
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ali s.
Staycation
8.4
/10
Reviewed 73 week(s) ago
The hotel is ok, only the quality of the food is now a bit lacking.
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Accommodation's Reply
31 May 2024
Dear Mr Ali, Thank you for your input. Management and staff apologize for your less than satisfactory experience at the hotel (restaurant). We understand your disappointment and inconvenience and will improve the quality of our hotel services. We hope you give us the opportunity to improve your experience on your next visit to Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan.
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WS
Wimpy S.
Leisure
8.4
/10
Reviewed 73 week(s) ago
Breakfast menu is very limited.
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Accommodation's Reply
31 May 2024
Dear Mr Wimpy, Thank you for your input. Management and staff apologize for your less than satisfactory experience at breakfast (at the restaurant). We understand your disappointment and inconvenience and will improve the quality of our hotel services. We hope you give us the opportunity to improve your experience on your next visit to Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan.
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D***Y
Staycation
8.5
/10
Reviewed 75 week(s) ago
The facilities are adequate, but unfortunately the TV is not a smart TV, so if you bring children, you can't watch children's films.
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Accommodation's Reply
19 May 2024
Dear Guest, Thank you for your input. Management and staff apologize for the less than satisfactory experience and did not meet your expectations regarding our facilities when staying at our hotel. We understand your disappointment and inconvenience and will improve the quality of our hotel facilities. We also thank you for your good rating. We are glad you enjoyed a good experience at our hotel. We hope you give us the opportunity to improve your experience and look forward to your next visit to Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan.
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pm
panolo m.
8.5
/10
Reviewed 75 week(s) ago
Kamar luas, nyaman, namun makanannya perlu perbaikan khususnya di main course.
1 people find it helpful
Accommodation's Reply
13 May 2024
Dear Mr. Muhammad Panolo Mukti, Thank you for your input. Management and staff apologize for the less than satisfactory experience and did not meet your expectations regarding service when staying at our hotel. We understand your disappointment and inconvenience and will improve the quality of our hotel services. We also thank you for your good rating. We are glad you enjoyed a good experience at our hotel. We hope you give us the opportunity to improve your experience and look forward to your next visit to Grand Tropic Suite & Hotel Surabaya. Best regards. Financial Controller. Sugiarto Gunawan.
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ML
Moh L. H.
8.7
/10
Reviewed 79 week(s) ago
Sprei bau rumah nggak ditempati, pegawai sedikit dengan hotel seluas itu, no treadmill.
1 people find it helpful
Accommodation's Reply
18 Apr 2024
Dear Mr. Moh Lutfi Hedir, Thank you for your input. Management and staff apologize for your less than satisfactory experience while staying at our hotel. We understand your disappointment and inconvenience and will improve the quality of our hotel services. We hope you give us the opportunity to improve your experience on your next visit to Grand Tropic Suite & Hotel Surabaya. Best regards. General Manager. Sahat SP Simanjuntak.
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l
lylyana
9.7
/10
Reviewed 79 week(s) ago
Suasana nyaman seperti rumah sendiri, staf ramah, kamar bersih sama seperti di foto.
3 people find it helpful
Accommodation's Reply
17 Apr 2024
Dear Ms lylyana lylyana
Thank you and appreciate for your testimony and support on us. Management and staff are very glad for your good experience and enjoying your stay at our hotel. We are looking forward for your next stay at Grand Tropic Suite & Hotel Surabaya.
Warm regards,
General Manager
Sahat S.P. Simanjuntak
Y***i
Leisure
8.3
/10
Reviewed 80 week(s) ago
Staff hotel kurang ramah, makanan pagi nya kurang bervariatif, pelayanan breakfast kurang hanya ada 2 orang saja yang jaga. TV di kamar banyak semut nya, yang ada hanya tv lokal saja.
3 people find it helpful
Accommodation's Reply
17 Apr 2024
Dear Guest, Thank you for your input. Management and staff apologize for your less than satisfactory experience regarding our facilities and services. We understand your disappointment and inconvenience and will improve our hotel facilities and service quality. We hope you give us the opportunity to improve your experience on your next visit to Grand Tropic Suite & Hotel Surabaya. Best regards. General Manager. Sahat SP Simanjuntak.
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d***i
Leisure
10.0
/10
Reviewed 80 week(s) ago
Bersama keluarga kita pesan lewat traveloka, menyenangkan sekali nginap di sini. Happy banget pokok nya.
1 people find it helpful
Accommodation's Reply
17 Apr 2024
Dear Costumer
Thank you and appreciate for your testimony and support on us. Management and staff are very glad for your good experience and enjoying your stay at our hotel. We are looking forward for your next stay at Grand Tropic Suite & Hotel Surabaya.
Warm regards,
General Manager
Sahat S.P. Simanjuntak
Number of reviews per page
20
40
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