When I want to check in, the hotel staff is not friendly in asking for an ID card. The facilities are quite good but everything has to be asked to the receptionist for example toothbrush, beard shaver, all small towels are not immediately ready. Must ask first, even though the standard of a star-rated villa is good like this, it should all be ready without having to ask the receptionist. With the price paid for the facilities provided I feel very, very inappropriate. thanks.