Overall Ratings & Reviews Four Points by Sheraton Edinburgh

Very good stay

We arrived long before check-in time but the staff happily stored our luggage until we returned in the afternoon. When checking in once again the staff were welcoming and extremely helpful. The room was well furnished and supplied with all the "bits and bobs" that we expected. Our bed was comfortable and we slept quite soundly. Our hotel package included a breakfast but we were leaving for an early flight which meant that we would leave before the kitchen opened. But the staff, upon being informed of this during check-in, arranged a couple of light breakfasts to take away which we greatly appreciated. We would definitely stay here again.

The place is calm, nice and beautiful.

The toilet had permanent stains & the walls had mould .

Average hotel

Good location nice room and staff were very friendly would recommend this hotel.

Friendly staff, quick bar service, clean, comfortable rooms. Let down by the breakfast. There were no sausages or bacon available and the scrambled eggs were powdered

Lovely hotel with beautiful, modern & comfy room. Well located near Haymarket but still very quiet. Comfy and classy - highly recommend.

room was nice, radiator was loud meaning we had to turn it off at night and it was very cold. staff were rude

Where to start. Room flooded on first morning as shower glass does not meet bath and sink did not drain away for close to 45 mins. And when I mean flooded, I mean flooded!! Reported to reception who clearly did not do anything about it and provide an update or offer alternative room, simply saying they would look into it. Three days on the trot for breakfast, buffet food, juices, bread for toast, all had to run out and had to wait for replacements after requests from the guests, not automatically done. Nice staff at breakfast but very young who clearly did not have a clue how to run an operation. If there was a manager, they need to have a look at themselves. One positive, is the room, bed etc was very nice but the overall experience was a t best disappointing, with no leadership. Will defo not go back there again, loads of other hotels in Edinburgh.

The property was clean, and tidy. Very modern We did not have hot water for two days and despite complaining multiple times we had no compensation for this, and given no alternative help. The property also states online they have limited parking however on arrival their car park was closed, however this was not stated anywhere on the booking

Room was spotless clean.bathroom spot on. Dining/lounge lovely, meals yum yum, staff great. No complaints.

Bedroom very stuffy and under the beds had not been cleaned for some time. In addition I found someone else’s underwear under the curtain!

Enjoyed our stay, the hotel was lovely, our queen room was perfect for what we needed for an overnight stay and hotel staff friendly and polite. We had breakfast included in our room but unfortunately we didn’t make it (overslept in the comfy bed). Only slight downside was the heat in the room, far too warm. The room was like an oven when we first arrived so turned the heating off for the rest of the stay and opened the window, but it didn’t cool down. Also the bar was closed when we returned back to the hotel that night at about 1130pm, which was a bit disappointing, however, there was a fridge at reception where you could buy bottles of beer and take back to your room. Overall, really enjoyed our stay and would return.

Great location

Lovely hotel but the bath is dangerous no anti-slip inside so when you climb into it to use the shower with no grab rails you risk slipping while in it and when you climb out the risk of slip is even greater.

I enjoyed my stay at Four Points Sheraton in Haymarket. Ideal for a short stay in Edinburgh. Close to Haymarket station. Comfortable room, great breakfast, and pleasant and helpful staff. Will certainly consider staying here again.

Rooms are small.

I travel for work, and this was the worst hotel ive been to for getting sleep. The walls are thin, the doors dont reach the floor, and because there is no A/C, leaving the windows (which face a main road) open is necessary. Together, this made for an extremely noisy experience throughout the night, even with earplugs. In fairness, the location was very convenient being next to bus, train, and tram lines. The staff was professional, and the room was reasonably clean. However, the issues mentioned above overcame the good things about the hotel. It is surprising that Marriott would put their brand name on this hotel.

Nice dining and patio area. Staff were super friendly.