Terrible experience. There was no water in our room, yet no one informed us. We called reception to report the issue, but they never called back or gave us any update. When we went to the front desk ourselves, the only solution was, “We can change your room.” What made it even worse was that the two reception staff a man and a woman not even once apologized for the inconvenience. No empathy, no urgency, and no professionalism. Why wasn’t this communicated to guests earlier? Why didn’t anyone follow up after we reported it? We had no choice but to check out early at 8:30 AM because this was completely unacceptable. Very poor customer service. I will not be returning.

The toilet was clean. Though the place is in a busy area, the hotel environment was silent.

Location near Kipmall. Close to Petronas. Under the hotel there is a shop selling food at night. Clean hotel. Soft pillow. Aircond is cold. New hotel again. There is a cowy machine. Recommended.