Excellent location. The hotel was very clean. The cabinet room was a bit small, but I didn't need a lot of space anyway.

Our stay was nice with some hard caveats. The room was smaller than expected. Amenities were good with slippers/shoe covers/coffee/tea/water/sugar however no toothbrush, no milk. There was a flying ant in the room on the bed after about 20 mins of arriving and a spider in the bathroom (didn’t see anything more after dealt with). These rooms are NOT sound proofed. There is a connecting door in the Cabin room which makes the room next to it sound like the other person is in YOUR room. We could hear them walking around, coughing/sneezing like it was coming from our own bathroom. Not to mention the kettle beeping/boiling sound. When they were opening and closing doors it felt like it was inside of our room…. As though they were opening our door. It was a bit unpleasant at 1am, we became very conscious of using the tv and it didn’t feel like a private room. When brought up to the concierge in the morning he exclaimed we should have called the desk but it was 1am. He said we can find a solution and all he would suggest is we kept our bags there for the day (we had stayed 1 night). This wasn’t useful for us as we were leaving. It was raining so he offered us an umbrella to take. The central heating worked well but didn’t want to turn off so opening a window was necessary. Casting to the tv was easy.

The hotel is beautifully decorated, thoughtfully preserving its historic character while offering modern comforts. Unfortunately, there was a significant issue with the hot water: we had ice-cold showers on two days and only barely lukewarm water on the third. While the staff were apologetic, there did not seem to be a strong sense of urgency or concern about resolving the problem, which detracted from what would otherwise have been a very pleasant stay.

Surprised the tv didn’t have have any way to airplay anything. They gave me a HDMI cable but the port kept cutting too and it just wasn’t good. For an expensive stay like that, you’d expect something like AppleTV or some way to get that entertainment section working.

mediocre

Great Boutique Hotel, ideal for Paddington Station and Heathrow, if the Heathrow Express ever gets back up to speed

Last minute book for a layover. Convenient location to Paddington Station. Lovely, quaint hotel across from a park. Very walkable and easy to get to train and metro at Paddington Station.

Very close to Paddington Stn.

Clean room

Wonderful hotel. Great location. Comfortable bed. We enjoyed our stay

Very clean, breakfast was great. Staff was friendly, helpful and knowledgeable for the area.

Lovely hotel within walking distance to Hyde Park and other areas. Rooms are a little small but very well kept and soundproof. Staff is very friendly and helpful.I would definitely stay here again.

Great London visit. Enjoyed BBC Proms. Nice day trip to Windsor Castle, Stonehenge and bath. Hotel was great and great location close to Paddington station.

It wasnt bad face wash sink was too small.

Everyone was professional and friendly. The room was tight with a king bed, but that's to be expected in London. The furnishings and feel were top-notch. I will be back.

Staff was friendly, efficient, and accommodating. Lovely property.

Lovely hotel and very convenient from train but not in the best of areas. Hotel did a good job

We got one of the smaller room and it was small but I did know that going in. Bathroom sink was tiny and you couldn't wash your hands without gettting the floor wet, but the shower was good size. Lots of food options in the area and a beautiful are of new building and food option along the canal just a couple of blocks north of the hotel.

The room was noisey and the door is close to the next room so you can hear loud door opening and closing. The bathroom shower curtain had mold on it. The mini bar had several items missing on arrival which I brought to the attention of reception staff as i did not wish to be charged for items that I did not consume. The girls at reception were pleasant however their manager was not so. I did not feel welce and left earlier than planned even though I could have had an extended check out as a gold member.He was not interested in appeasing a situation and seemed to have very poor people skills so I am not sure how he became a manager.

We chose the hotel for its proximity to Paddington Station. Very glad we made this choice. The renovations are beautiful, the room was really nice.