Overall Ratings & Reviews Menjaga Bay

Traveloka (16)
Other sources (36)
9.0
Exceptional
From 16 reviews
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Cleanliness

9.2

Room Comfort

8.7

Meal

9.0

Location

8.8

Service and Facilites

9.0

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Traveller Reviews Menjaga Bay

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Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Very friendly staff. Very nice beautiful room with awesome furniture, very clean. Food too expensive for quality, and more vegetarian options should be possible. Often bad smell in the amazing beautiful restaurant.
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Accommodation's Reply
07 Aug 2026
Dear Guest, Thank you for your excellent score and for recognizing our friendly team, beautiful rooms, distinctive furnishings, and high standards of cleanliness. We also appreciate your honest comments regarding food quality, pricing, vegetarian choices, and the unpleasant smell you occasionally noticed in the restaurant. The dining experience must provide quality and value equal to the rest of the resort. Your feedback has been shared with our culinary and engineering teams so that the menu, vegetarian selection, and possible source of the odour can be properly reviewed. We hope to welcome you back for an even more polished Menjaga Bay experience. Warm regards, Bryce Adamson General Manager Menjaga Bay Resort
M***o
icon-origin-TRAVELOKA
6.7
/10
Reviewed 12 week(s) ago
It was okay, but beware of the monkeys and insects.
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Accommodation's Reply
07 Aug 2026
Dear Guest, Thank you for sharing your experience. Menjaga Bay is surrounded by a natural mangrove and hillside environment, so wild monkeys and occasional insects may be encountered. We understand that this closeness to nature will not suit every traveller. Our team continues strengthening preventative room inspections and clearly advising guests on how to behave safely around the monkeys without feeding or approaching them. We hope the peaceful surroundings and natural beauty still provided some enjoyable moments during your stay. Regards, Bryce Adamson General Manager Menjaga Bay Resort
M***o
icon-origin-TRAVELOKA
6.7
/10
Reviewed 12 week(s) ago
So I checked their official website and contacted the official WhatsApp number. I booked the half-day trip 1 and 2, and also the full-day trip (you can find this on the website). There is a list of places that they are going to visit. I was disappointed that they removed some places without telling us first. In here, we also noticed our fault that we didn’t ask the guide what places we were visiting. We just realized after we finished the trip and checked our photos' map, and it wasn’t the place that we were supposed to go. So not only did they remove some places, they also switched the places without telling us. I appreciate that in the end, they compensated us by reducing 500,000 rupiah per place they removed. My suggestion for whoever wanted to book the trip: better book from another place. First, they marked up the price too high, and also for the half-day trip 2, they didn’t use their boat; instead, they used third-party agents, so yeah, not worth the money. The room itself is amazing, except at night there was this sound coming from the curtains, and it’s quite annoying. They gave and refilled your water twice a day. Lunch and dinner are only available at the resort, and you can’t get it anywhere else. But the food is amazing as well, from our perspective and according to our taste buds.
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+2
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Accommodation's Reply
07 Aug 2026
Dear Guest, Thank you for providing such detailed and balanced feedback. We are pleased that you found your room exceptional and enjoyed the quality and flavours of our food. We sincerely regret that destinations were removed or substituted during your excursions without being clearly explained beforehand. Whether an excursion is operated directly or with one of our local partners, the itinerary, operator, pricing, and any necessary changes must be communicated transparently. The guide should also confirm the planned destinations with guests before departure. We appreciate your acknowledgement of the IDR 500,000 price adjustment, although compensation does not replace clear communication. Your comments have prompted us to review our tour descriptions, partner disclosures, guide briefings, and procedures for approving itinerary changes. We have also noted your comment regarding the unexplained noise in the room at night. Thank you for identifying where stronger oversight and communication are required. Regards, Bryce Adamson General Manager Menjaga Bay Resort
N***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
It was so much fun staying here! Even though the road access was difficult (they said), because we had just finished sailing, we were taken straight to the resort by speedboat! We also took the speedboat back home. It was super clean and free! I want to come back soon.
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Accommodation's Reply
07 Aug 2026
Dear Mr./Ms. N*I, Thank you for your perfect score and wonderful review! We are delighted that you enjoyed the speedboat ride to Teluk Jaja after your cruise, as well as the complimentary shuttle service for your return journey. A sea trip is one of the best ways to experience the beauty of Teluk Jaja firsthand. We are thrilled to hear that you would like to return. The whole team looks forward to welcoming you back! Sincerely, Bryce Adamson, General Manager, Jaja Bay Resort
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Hendy K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 22 week(s) ago
Location is calm and perfect for relaxing, we have good vibe here. Staffs are friendly and very helpful. Meals are very delicious. Room for improvement is the sound of room's Air Conditioner need to be fixed maybe because it hanging on wood wall. Overall we enjoy the resort and activity here. Thank you, and very recommended to stay here👍
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Accommodation's Reply
07 Aug 2026
Dear Hendy, Thank you for your excellent score and recommendation. We are delighted that you enjoyed Menjaga Bay’s peaceful atmosphere, delicious meals, resort activities, and the friendly assistance provided by our team. We also appreciate your helpful comment regarding the air conditioner noise. This has been shared with our engineering team so the mounting and vibration against the wooden wall can be properly inspected and improved. We hope to welcome you back for another relaxing stay. Warm regards, Bryce Adamson General Manager Menjaga Bay Resort
hibat d.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
The place is calm and very nice
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Accommodation's Reply
07 Aug 2026
Dear Ms./Mrs. Hibat, Thank you for your perfect rating. We are very glad you enjoyed the tranquil and beautiful atmosphere of Keeping Bay. We hope to welcome you back for an even longer and more enjoyable holiday. Sincerely, Bryce Adamson, General Manager, Keeping Bay Resort
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Robby Y.
icon-Staycation
Staycation
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9.4
/10
Reviewed 27 week(s) ago
Friendly staff, affordable prices, want to go there again, very peaceful, maybe you can make a package including breakfast, lunch, and dinner.
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Accommodation's Reply
07 Aug 2026
Dear Robbie, Thank you for your excellent rating and review. We are delighted that you enjoyed the tranquil atmosphere of Menjagar Bay, the value for money, and the friendliness of our entire team. Your suggestion regarding the package including breakfast, lunch, and dinner was very insightful and we have forwarded it to the relevant team for consideration. We are pleased to hear that you wish to return and look forward to welcoming you again next time. Sincerely, Bryce Adamson, General Manager, Menjagar Bay Resort
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
The hotel staff are all friendly and responsive. Wow, the view is beautiful, and the rooms are kept clean.
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Accommodation's Reply
07 Aug 2026
Dear Ms./Mrs. A*a, Thank you for your perfect score and wonderful review. We are so glad you enjoyed the stunning views of Jakarta Bay, the cleanliness of the rooms, and the friendliness and responsiveness of our entire team. Thank you also for sharing such beautiful photos. We hope to welcome you back again soon. Sincerely, Bryce Adamson, General Manager, Jakarta Bay Resort
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
The staff were friendly and attentive to your needs. I would say remote location but worth it, calm and tranquil, match my introvert soul.
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Accommodation's Reply
07 Aug 2026
Dear Guest, Thank you for your perfect score and wonderful photographs. We are delighted that our attentive team looked after you well and that Menjaga Bay’s remote, calm, and tranquil setting was a perfect match for your introvert soul. The secluded location requires a little more effort to reach, so knowing that you found it completely worthwhile means a great deal to us. We hope to welcome you back for another peaceful escape. Warm regards, Bryce Adamson General Manager Menjaga Bay Resort
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
It was a wonderful experience staying at menjaga bay. All the staffs are amazing, we got the overwater suite and it was beautiful; we got to see stars and moon from the balcony at night, we even got to fishing and swim from our room. It was totally wonderful and will definetily do it again
+3
1 people find it helpful
Mohamed P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 47 week(s) ago
Hotel was good. Room was spacious. Complimentary biscuits every night were a treat. In room coffee and loose tea were exceptionally good. The tea diffuser was brilliant. The air on took some time to start up. Would’ve been nice if they had pre-cooled the room before we got there. The afternoon was sweltering after a long journey. Room cleaning service was good. They didn’t leave an extra bottle of water so we ran out but that wasn’t a major issue. Reception was always contactable via WhatsApp and things were normally sorted out within a few minutes. Amenities are lovely at the hotel. The poolside relaxation area was great (please keep more towels so that guests may enjoy). The spa was great. Kayaking and snorkelling gear were really good. Had no issues. Arranging of trips, tours etc were done flawlessly. Staff were always friendly and accommodating. They took care to keep food separate and halaal for us. Made us feel really comfortable. Special mention to the following staff that really made our stay enjoyable: Putri, Robert, Sally and Celine.
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r***a
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Leisure
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6.0
/10
Reviewed 66 week(s) ago
The resort itself is nice, but I feel like it's just a series of unpleasant experience. - The location is very secluded and can ONLY be reached by boat, and the boat they provide isn't the type of boat I expected from so called Luxury Resort. - They really need to do pest control. Gecko, ant, fly, bee, and especially milipede are everywhere. The amount of the millipede is carzyyyy and they are everywhere like toilet, shower room, powder room, pool and bedroom. - Not many choices on the menu and I feel like the price is too expensive for the quality they offered.
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ana c.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 87 week(s) ago
a very amazing place to staycation in klg
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