Dear Mr. Mario, Thank you for staying at Premier de Gaulle Hotel. We apologize for the inconvenience caused by the air conditioning malfunction. Your comfort is always our top priority, and we apologize for any inconvenience this may have caused. We appreciate your understanding and cooperation. We are committed to providing the best service to all our guests, and we will do our best to make your next stay even more comfortable. Thank you again for your valuable feedback. Please contact us if you require any further assistance. Thank you again, and we hope to welcome you back to Premier de Gaulle Hotel. Sincerely, The Management Team, Premier de Gaulle Hotel