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Traveller Reviews Maleo Town Square
Number of reviews per page
20
20
40
40
Customer reviews
Arkam R.
10.0
/10
Reviewed 4 day(s) ago
The hotel is comfortable, I've stayed here twice. The food is also delicious.
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A***n
Leisure
10.0
/10
Reviewed 1 week(s) ago
Room upgraded. Thank you very much. Very satisfied.
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MI
Muhammad I. A.
10.0
/10
Reviewed 1 week(s) ago
The hotel is connected to a mall, making it easier to find food and shop with family. The receptionist was especially friendly. Thank you, Hotel Matos.
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Accommodation's Reply
04 Aug 2026
Dear Mr. Muhammad I.A., Thank you for your positive review of your stay at Maleo Town Square Mamuju Hotel! We are delighted to know that the direct access to the shopping mall allowed you and your family to conveniently enjoy delicious food and shopping. Your compliments on the service of our reception team are a great encouragement to the entire team. We are honored to have been a part of your and your family's special time. We are always ready to welcome you back for another luxurious and memorable stay at Matos Hotel. Sincerely, The Management Team, Matos Hotel
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HC
Hiroshi C.
Business
10.0
/10
Reviewed 1 week(s) ago
The hotel staff are very friendly, the best accommodation in Mamuju 👍
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Accommodation's Reply
04 Aug 2026
Dear Mr. Hiroshi C., Thank you for your positive review of your stay at Maleo Town Square Mamuju Hotel! Your compliments on the hospitality and attentiveness of all our staff mean a lot to us. We strive to provide excellent service to all our guests and are delighted that you had such an experience during your stay. Thank you for taking the time to write such a kind review. We hope to welcome you back on your next stay! Sincerely, The Management Team, Matos Hotel
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RA
Rafika A.
10.0
/10
Reviewed 2 week(s) ago
It's the best and it's integrated with the mall
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Accommodation's Reply
04 Aug 2026
Dear Ms. Rafika A., Thank you for your excellent review and rating. We are delighted to hear that the direct access to the shopping mall greatly enhanced your stay. Your trust and satisfaction are our greatest pride. We hope to welcome you back soon for another memorable stay at Matos Hotel. Sincerely, The Matos Hotel Management
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d***y
Staycation
5.7
/10
Reviewed 2 week(s) ago
Got a room that could hear the generator and XXI building next door.
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Accommodation's Reply
27 Jul 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We apologize for any inconvenience caused by the noise from the generator and the nearby XXI area. Your feedback will be invaluable in improving our room amenities in the future. We are considering measures to reduce noise levels in the affected areas. We will do our best to provide you with a more comfortable stay in the future. Therefore, please consider staying at Matos Hotel again. If you have any questions, please feel free to ask our staff. We will do our best to provide you with a quiet room. Thank you. Matos Hotel Management.
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d***y
Business
9.1
/10
Reviewed 4 week(s) ago
The hotel room only had one pillow. The food was lacking in variety.
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Accommodation's Reply
15 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your stay review with us. We greatly appreciate all your feedback, as it demonstrates our commitment to continuously improving the quality of our service. We apologize for any inconvenience you may have experienced regarding the pillows in your room and the limited variety of the food menu. We have forwarded this information directly to our team for immediate evaluation and improvement. For your next stay, our team will be happy to provide additional pillows upon your request for a more comfortable rest. To further enhance your stay, we invite you to contact us directly. We would be delighted to offer you special deals on your next visit. Sincerely, The Matos Hotel Management
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RP
Resky P.
Staycation
10.0
/10
Reviewed 4 week(s) ago
The hotel is beautiful, comfortable, and offers a direct ocean view. Every time I visit Mamuju, I always stay here.
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Accommodation's Reply
13 Jul 2026
Dear Mr. Reski P., Thank you for your esteemed review and for your continued loyalty in choosing our hotel every time you visit Mamuju. We are delighted to hear that you appreciate the comfort of our rooms and the sea views we offer. Your satisfaction is our top priority. We hope to welcome you again in the future with the best service. Sincerely, The Management Team, Mamuju Hotel
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mi
muchamad i.
Business
10.0
/10
Reviewed 4 week(s) ago
Good service, nice hotel, clean.
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Accommodation's Reply
13 Jul 2026
Dear Mr. Mushamad I., Thank you for your positive review of your stay at Maleo Town Square Mamuju Hotel! Your compliments on the hospitality and attentiveness of all our staff mean a lot to us. We strive to provide excellent service to all our guests and are glad you had such an experience during your stay. Thank you for taking the time to write this kind review. We hope to welcome you back again on your next visit! Sincerely, The Management Team, Mamuju Hotel
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HH
Hasmira H.
Staycation
10.0
/10
Reviewed 5 week(s) ago
Thank you so much to all the staff and management of Hotel Matos Mamuju for the free birthday cake slice, room upgrade, etc. I'm so happy. God willing, I'll be back again 💗
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Accommodation's Reply
08 Jul 2026
Dear Ms. Hasmira H., Happy Birthday! We are delighted to have been a part of your special moment. Thank you so much for your appreciation of all our staff and management. Providing you with the best service and exceptional comfort on your special day was a great honor for us. We hope to welcome you back for another memorable stay in the future. Sincerely, The Management Team, Matos Mamuju Hotel
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A
Agus
Business
8.8
/10
Reviewed 5 week(s) ago
Friendly staff and atmosphere.
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Accommodation's Reply
08 Jul 2026
Dear Mr. Agus, Thank you for your positive review of your stay at Maleo Town Square Mamuju Hotel! Your compliments on the hospitality and attentiveness of all our staff mean a lot to us. We strive to provide excellent service to all our guests and are delighted that you had such an experience during your stay. Thank you for taking the time to write this kind review. We hope to welcome you back again on your next visit! Sincerely, The Management Team, Matos Hotel
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OT
Ogi T.
Transit
10.0
/10
Reviewed 5 week(s) ago
Comfortable, close to the mall, safe, great.
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Accommodation's Reply
08 Jul 2026
Dear Mr. Oki T., Thank you for your kind compliments. Your comfort, safety, and satisfaction are our top priority. We are delighted to know that our excellent location and outstanding service perfectly complemented your stay. We hope to welcome you back to Hotel Matos in the future. Sincerely, The Management Team, Hotel Matos
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A***a
10.0
/10
Reviewed 6 week(s) ago
The hotel staff was very friendly and helpful. Hopefully, the breakfast menu will be expanded to include more regional specialties.
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Accommodation's Reply
29 Jun 2026
Thank you for your positive review. Your appreciation for the friendliness and attentiveness of all our staff means a great deal to us. We are committed to providing excellent service to all our guests, and we are delighted that you had such an experience during your stay. Your suggestion about adding regional breakfast menu items is greatly appreciated. We have forwarded it to our Food and Beverage team for immediate evaluation in order to improve the quality of our service. We look forward to welcoming you back again with an even more exciting menu on your next visit! Sincerely, The Management, Matos Hotel
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A***n
Medical
9.4
/10
Reviewed 8 week(s) ago
There was no guard at the door when I arrived. No one was on standby. But perhaps someone was delivering another guest's luggage. After a while, they came and helped me with my suitcases. The receptionist smiled more often. It's comfortable, integrated with the mall.
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1 people find it helpful
Accommodation's Reply
20 Jun 2026
Thank you so much for your valuable review and for your kind understanding of the situation at the reception desk upon your arrival. We appreciate your genuine understanding of our team's dedication to assisting other guests. We are pleased to hear that upon your return, our staff promptly helped you with your luggage. Your compliments on the friendliness of our reception team have become something we take very seriously. A warm smile is at the heart of our service, and your feedback serves as a great reminder for us to always welcome every guest with warmth. We are honored to have served you and look forward to welcoming you back again with even better service. Sincerely, The Management Team, Matos Hotel
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e***g
8.2
/10
Reviewed 9 week(s) ago
The location is really cool, connected to the mall and facing the beach. It's really cool... But I didn't like the atmosphere of the breakfast restaurant. The food was standard, with lots of dirty, uncleaned tables, and a dirty floor littered with food crumbs. Overall, it's okay, as there aren't many hotel options in Mamuju.
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Accommodation's Reply
12 Jun 2026
With our deepest respect, thank you for your valuable review. We are proud that our stunning beach views and convenient location left a positive impression on you. However, we apologize for the inconvenience caused by the condition of the dining area during breakfast. Thank you for your detailed feedback. Your comments regarding the cleanliness of the tables, floors, and food quality are valuable suggestions that we will follow up with the relevant team immediately to prevent such incidents from happening again. We are honored to have been chosen as your accommodation choice in Mamuju. We look forward to welcoming you again in the future and demonstrating our commitment to providing a high-quality stay experience. Sincerely, The Management Team, Matos Hotel
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S***r
Business
8.5
/10
Reviewed 9 week(s) ago
Comfortable hotel near city center and direct access to mall.
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Accommodation's Reply
12 Jun 2026
With deepest respect, thank you for sharing your wonderful experience. I was delighted to provide you with comfort and easy access during your stay in the heart of the city. We hope to welcome you again on your next visit. Sincerely, The Matos Hotel Management
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A***f
8.5
/10
Reviewed 10 week(s) ago
Nice, clean, friendly staff and delicious food.
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Accommodation's Reply
12 Jun 2026
With our deepest respect, thank you for your positive review regarding your stay at Maleo Town Square Mamuju Hotel. Your compliments on the friendliness and attentiveness of all our staff mean a great deal to us, as do your appreciation for the delicious dining experience and the clean facilities, along with convenient access for your mobility. We strive to provide excellent service to all our guests and are delighted that you had such an experience during your stay. We are pleased that our hotel was a suitable choice for your stay with family and friends, and also provided easy access to various activities in the surrounding area. Thank you for taking the time to write this kind review. We hope to welcome you back again on your next visit! Sincerely, The Management Team, Matos Hotel.
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F
Fuji
Staycation
10.0
/10
Reviewed 11 week(s) ago
The location is very strategic, there is a mall, sea view 😍. The staff is friendly, responsive, the food is delicious, my son loves it 🥰. The room, toilet are clean, comfortable, in short 👍. I want to come back next month 🥰
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2 people find it helpful
Accommodation's Reply
06 Jun 2026
Thank you for your positive review of your stay at Maleo Town Square Mamuju Hotel! We send our best wishes to you and your family. Thank you for taking the time to share such wonderful compliments. We are very proud to know that our excellent location, friendly staff, and clean facilities met your expectations. It is a great honor to know that you plan to visit again next month. We are committed to maintaining this quality of service and hope to welcome you back with the same warm welcome. Sincerely, The Management Team, Matos Hotel.
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WH
Wahyudi H.
8.5
/10
Reviewed 12 week(s) ago
The hotel staff is very friendly, the service is excellent, the rooms smell nice, are neat, and clean. Overall, you won't regret staying here.
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1 people find it helpful
Accommodation's Reply
06 Jun 2026
Dearest, Thank you for your wonderful review. We are delighted to hear that the friendliness of our staff, the quality of service, and the cleanliness and pleasant scent of our rooms contributed to your utmost satisfaction during your stay. Thank you for taking the time to write such a positive review. We hope to welcome you back again on your next stay! Sincerely, The Management, Matos Hotel
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P***t
Business
9.7
/10
Reviewed 13 week(s) ago
The hotel is clean and everyone at the hotel is friendly, making it a comfortable stay. The breakfast is also delicious, and it's highly recommended for those on a business trip or recuperating.
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2 people find it helpful
Accommodation's Reply
06 Jun 2026
With our deepest regards, thank you for your kind compliments and excellent feedback. We are delighted to hear that the cleanliness, friendly service of our staff, and our breakfast menu made your stay even more comfortable. Thank you for confirming that our hotel is the best place for work or leisure. We hope to see you again in the future with our best service. Sincerely, The Matos Hotel Management.