Overall Ratings & Reviews Favor Hotel Pekanbaru City Center

Try to check in at the designated check-in time, if possible—if you check in at 2:00 PM, check in at 2:00 PM. Mineral water should be provided, as is typical in hotels.

I like it here, it's comfortable, but it's my first time booking a hotel and I'm still confused, but the staff are not very friendly for first timers🥹

The hotel location is okay, close to the hospital, close to the city, the room is okay, but the bathroom facilities are not good, the soap in the soap dispenser is empty, I asked the receptionist but they didn't deliver it, the towels also have black stains. But apart from that, it's okay.

The hotel is quite okay, but perhaps the television could be given more attention, because the channel selection is very limited.

Okay. Great, nice anyway

The security did not help to get the motorbike out.

the mattress does not match the order

smelly sanitation, no attention to breakfast food. very bad

ok comfortable fun……………………

Comfortable, the service is okay, but the entrance to the smoking room needs more attention, qjq

An interesting experience staying at a favorite hotel, the hotel's strategic location in the city center, and with a choice of economical room prices, as well as facilities that are still quite good compared to hotels of its class, it is a must try to stay here with a fairly good atmosphere.

The staff are all friendly and very helpful. Including the security guard who always helps with parking. 👍🏻 The only downside is the pet housekeeping, the trash was never taken out in the room during the stay.

Very satisfying, large and comfortable room.

Strategic location, close to restaurants, hospitals, and recreation areas.

The hotel staff are friendly and very helpful. The only downside is that there is no dedicated laundry service in the hotel and there is no iron if you need to iron your clothes. It's best to bring your own mini iron if you come here. The rooms are not soundproof, and yesterday when I got a room opposite the staff's resting area, their shouting could be heard inside the room. The room also seems to have just been renovated, so there are some spots of paint, but it's quite an eyesore. Thank you.

Hotel staff were friendly and helpful upon check in.

TV channels often disappear, can't watch, and WiFi doesn't connect or can't be accessed, please pay attention.

The room is not very clean for the superior type, there is mold growing under the table. Please improve the cleanliness... other facilities are still okay

I happened to stay for 2 nights, taking a family room and a superior room. The family room was quite good, but the superior room was not very clean, there was mold growing under the table... please improve the cleanliness.

The process is a bit complicated using a deposit, when checking out you have to wait for the room to be checked, the room and bathroom are not very clean, the hotel amenities are not complete