Overall Ratings & Reviews Banyan Tree Higashiyama Kyoto

Amazing staff. Great location. Nice and new.

My favorite part of my 21 day journey was Kyoto and the Banyan Tree Higashiyama. The hotel was perfectly located and the check in was enjoyable. My room was stunning and a wonderful refuge after spending the day waking and hiking around the sacred temples of Kyoto. I liked how I could customize my room with the screens and the different lighting options in the room. Breakfast was perfectly presented each morning.

This is a newer hotel. The location is a little difficult for walking to or from- taxis do not come by so we had to walk down to them each time. Think they haven’t found this hotel in the map yet. Room was lovely with fabulous views. The staff was what brought our rating of this hotel down, from the minute we arrived we felt unwelcome and staff was spotty the entire stay. I could say more, but we stayed at 2 other hotels during our visit to Kyoto and their service was impeccable. This hotel, from a service prospective, was far from a 5 star experience; or an experiences we’ve had at other Banyan properties

Beautifully designed property

Amazing property.