The 'digital experience' is not for us..!! We like and appreciate people and the place has a sterile and soulless feel because of that. The room was spotlessly clean but breakfast was lacking choice.

Electronic keypad to the room was not working so the door didn’t lock, paper thin walls and doors that slam shut heavily made for a terrible nights sleep

Hotel was great and staff was excellent, especially Sophia in the restaurant. Self check-in was a little challenging. I didn’t have WiFi in the days prior so missed the instruction email. Sophia was helpful upon arrival since we didn’t have the room code.

Problem with my room key, so they gave me a free upgrade - very nice thanks. No tea/coffee making facilities and no usb charging points. The shower was really good apart from the head being in the wrong place. The breakfast was really good, although the restaurant was not open in the evening. Would recommend to anyone.

Very conveniently located with a comfortable room, and the self check-in instructions were clear. I would definitely stay here again.

Comfortable stay, with excellent breakfast and very friendly and helpful staff member. We did find the electronic key somewhat finicky, but it all worked out.

Lovely location, we could see the trains going up and down the mountain. Breakfast was fantastic! Stephanie was really helpful with queries and Katerina was friendly at breakfast.

One star for the lack of staff. Check in is done online and you are sent a key code to open doors. Not really an issue, except our door would unlock but the doorknob wouldn’t turn. Tried to contact someone through their website (the only contact offered) and never got a reply. We did eventually get into the room after about 10 minutes of entering the code. Was stressed that I would have nowhere to sleep but the small couch on the landing - for 3 people! The room was clean and they provided a bottle of sparkling (blah!) water. Towels were nice. No WiFi (or TV). We arrived at 6:30 pm and the town was closed up (April). Ended up finding some scraps at a minimart in the train station. (Not the hotel’s fault, just be aware). Easy walk from the train station. Beautiful scenery.

Great location.

Great location for skiing

Great location to train station, lift, & ski village. Great restaurant service & food Great staff. Great, Great , Great.

The staff was so kind and helpful! The breakfast spread was perfect for a quick bite before hitting the slopes. The location was a quick walk to the Andermatt gondola. We would definitely stay again.

Food was amazing, staff was so kind and welcoming. Will absolutely stay here again!

Easy check in/out, clean rooms, great breakfasts, lovely decor.

Clean room, beautiful views, charming town. Short walk from train station.

No elevator and we were up 3 flights of stairs with suitcases. No TV. Room was clean, but carpet pretty dingy. Shower was inside bathtub and hard to get in for older folks like us.

Was made to feel welcome with smiles. Room nice and clean. And bar staff really nice. Cheers guys

i understand the concept of codes and free entry but i do miss a reception and a chance to talk and interact with someone as i arrive

Excellent location, good size room, helpful staff

There is no hotel staff, only the bartender and wait staff of the restaurant. We never received unique door codes to access our rooms. The restaurant and bar pipe in aggressively terrible covers of popular songs 24/7. Worst hotel breakfast in a month in Europe! Only place I was asked for a tip in that same month.