M***D
Staycation
9.3
/10
Reviewed 3 week(s) ago
I think I ordered the wrong room type, I ordered a deluxe room, and it turns out there is no window, the view is a wall. The lower class superior room even has a window view. Oh well, it's okay. Then the bathroom, the water smells, the toilet smells. I just want to defecate, so I feel embarrassed. I would like to ask the staff and cleaning service to check the water before a customer comes in, just spray the water once and it smells. And make sure the toilet is given something like a freshener chalk to make it comfortable. If this is the case, it really smells. The room is not as expected. Okay, I made the wrong order, but the toilet really did not meet my expectations. Overall, I still really appreciate it because the food is complete and there are many choices too, but please check again, especially in room 303 for the cleanliness of the water and bathroom. Thank you.
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Accommodation's Reply
12 Aug 2026
Dear Gentlemen/Ladies, Sincerely, Parkside Hotel Palembang. Thank you very much for your review of our hotel. Regarding the rooms without a view or window, this is only true of our Deluxe rooms. As these Deluxe rooms are located in the middle of the hallway on both the left and right sides, they do not offer any views or windows. Concerning the unpleasant odor in the water, we use PAM tap water, which has been inspected by the relevant authorities, and the water quality test results showed no problems. Regarding the bathroom issue, we have informed the relevant team to address it. Your feedback and comments motivate our team to continuously improve and provide the best possible service and experience for all our guests. We hope to welcome you back to Parkside Hotel Palembang again. Thank you for choosing Parkside Hotel Palembang as your accommodation. Sincerely, Dede Fermansiah, Head of Front Office.
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