During my 2 nights stay at this hotel I met 3 different receptionists. Quite friendly and responsive when I asked. Likewise with 1 housekeeping that I met was also friendly by giving a smile when they met. What I like most about this hotel is its location is very strategic because it is located in the bukit bintang area and only need to walk a few steps to get to nasi ayam hainan chee meng, mon chinese beef roti, alor street, nasi lemak alor corner, Q pocket, KKV, lot 10, pavilion, etc.