Instead of staying in busy Interlaken, I decided to treat the family to Beatenberg Resort and Spa, which looks amazing on website. Sadly, the website must be AI generated or 20 years old. Pros: staff were friendly, though I only saw two, at separate times. The hotel is clean, for the most part, but our bathroom had a very unpleasant odour and we literally had to ‘mouth breathe’ or feel nauseous. The views of the Alps from back of hotel are spectacular. Cons: Hotel Restaurant is closed for renovations, though there are no renovations visible. This was major problem since the few other local restaurants were full, and we had to bus back to Interlaken for food. This was not evident on booking hotel, and we were not notified. Hotel Bar does not exist, albeit listed on website. Pool table does not exist. Breakfast buffet was very poor quality. This is posted as 4 star hotel so is unacceptable. Eggs were greenish, and foul smelling. There were cold chicken nuggets (yes, chicken nuggets for breakfast) and some other items but the only thing we would eat was croissant and an apple. There is an instant coffee machine. Grounds are neglected. On website there are pics of a wedding ceremony on back grounds. I can only assume this is AI generated. All of the listed ‘activities’ refer to things that can be booked in Interlaken, not at hotel. Ultimately, this was our only mistake in Switzerland so we didnt let it ruin our trip.. However, for 1000 CHF/night stay we feel robbed.

Split feelings about this hotel. What really stands out about this hotel is the location, cleanliness, and the view/atmosphere from the lake facing balcony. It's truly unique and extremely enjoyable and relaxing. Now the not so good parts: - breakfast from 7-10 only, and is kinda mid - half the time nobody present at front desk to help or answer the phone - Spa is basically a small 2-person sauna. No jacuzzi or steak room or anything else - Spa is open only from 5-8pm!! - Gym was closed, had to get help from front desk to open it for me. In summary: it felt great being in my room balcony, but it felt difficult getting any service inside the hotel otherwise. If you're looking for a "Resort & Spa" like the name suggests, avoid this place. Otherwise, go for a lake giew room you'll really enjoy it.

Staff was so friendly and amazing. Pictures a bit deceiving from the actual resort

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La vue est extraordinaire

As someone who stays in 100’s of hotel world wide a year. I don’t know where to start with this one. So let’s start with the positives. The staff were friendly but scare, the view was amazing and the parking was free. Thats its. None of the amenities listed were available or open. So no bar, no restaurant , no hot tub , no pool. As a couple we booked a double room and ended up in two single beds partitioned by half a wooden wall. Hardly romantic. We shared one fan for the two areas on a very hot day. While the pictures might be accurate circa maybe 1980 it does not reflect the current state of the premises now which has seen better days and feels run down and neglected. It is listed as a 4 start hotel with pricing reflected at the higher end that I would expect for a proper 4 start hotel but this establishment should be more accurately listed as a 2/3 star rating and a much lower price. It was terrible value for money and I would never stay here again. I will say the staff did their best to help with the limited resources available but you could tell they were embarrassed.

Great view from the restaurant

I arrived at 1:15pm but the reception was empty. There was a sign saying "Our team is currently assisting guests throughout the hotel. Please contact us by phone at: +41... We will be with you shortly. When I called the number, the phone behind the empty reception desk started ringing. I then called the main number of the hotel which was also forwarded to the mobile phone laying behind the desk. After more than an hour, a female staff member came back, obviously not from "assisting guests" but rather from a nap asking me what I need. I told her that I would like to check in. Her first answer was: Not possible before 3pm. Because she realized that I must have been waiting for quite some time, she still checked me in. When I told her, that I tried calling the number shown on the reception desk but it only rang just behind it, she only said - "Yes, I know". No "sorry", nothing. I checked all the mails / reservation again and it doesn't say anything about check-in time, in contrary, I received an email the day before arrival for "fast-check-in" which I filled out and even there, it didn't mention 3pm. The room was tiny. The bed was clearly not for an adult. The breakfast was poor, buffet dirty, the whole building wasn't maintained properly for years and therefore it was absolutely not worth the money. My hypothesis is that they only serve non-local guests and are not dependent on guests coming back. That's why they just optimize their margins but not the guest experience.

I had a wonderful stay at this hotel and would gladly return.

Das Hotel ist nicht besonde

Front desk staff was very helpful and the balcony view was incredible!

Excelente atendimento! Tudo lindíssimo, vista do quarto incrível, café da manhã bem variado. Recepção muito prestativa.

Good staff, clean rooms best view

I had an absolutely wonderful stay at this hotel—everything exceeded my expectations. From the moment I arrived, the staff made me feel genuinely welcome with their warm and attentive service. The check-in process was smooth, and every team member I encountered went out of their way to ensure my comfort. The room was beautifully designed, spotless, and incredibly comfortable. The bed was especially luxurious, making it easy to relax and get a great night’s sleep. I also appreciated the thoughtful amenities and the peaceful atmosphere throughout the property. One of the most unforgettable highlights was the breathtaking Swiss mountain views. Waking up to such stunning scenery each day truly elevated the entire experience and made my stay feel even more special. Overall, this hotel strikes the perfect balance between luxury and comfort. I would highly recommend it to anyone looking for a relaxing getaway, and I can’t wait to return for another stay!

The view from the hotel is simply amazing.

Breakfast was weird, and wasn't the greatest and clearly tailored to the asian market whilst not getting the basics right for the european aspects. Hot options were also cold. Maintenance is poor, when I checked into the room, the faceplates from the electrical sockets had completely fallen off exposing a live socket. Fortunately I was moved straight away. The lift had a flickering main light on arrival and the next day the bulbs had blown, meaning the lift was dark other then the light from the button. The staff were extremely friendly and helpful, however the hotel suffers from an identity crises with different branding in places. Easily resolved by switching off the digital displays with the old branding, which are also advertising an non existing evening dinner service. The restaurant is apparently undergoing some refurbishment although this is not evident with no works ongoing so I question whether its actually a staffing issue. Views are absolutely stunning and the bed comfortable, its just a shame the other aspects of the hotel dont match. Has alot of potential if done right!

Very friendly staff. Dinner was conveniently offered in the hotel restaurant. Beautiful view if the weather cooperates. If there is fog or rain you can’t really see the view from behind the hotel.

Our family of five stayed at Beatenberg Hotel & Spa for five nights, and overall it was an excellent experience that we would happily repeat. Originally, we had booked a Family Suite via Expedia that could accommodate all five of us. As a precaution, we contacted the hotel directly prior to arrival, only to be informed that the reservation details from Expedia had not been properly transmitted and that the Family Suite could not be secured. Since the stay had already been prepaid, this was obviously concerning. What truly impressed us was how the hotel handled the situation. After discussing the matter directly with the hotel team, they kindly offered an alternative solution: two Junior Suites, secured side by side, entirely as a gesture of goodwill. This proactive and considerate response immediately reassured us. Both Junior Suites featured private balconies with stunning panoramic views, and the rooms were spacious, comfortable, and immaculately maintained. While we were not all able to stay in a single room as originally planned, the quality of the accommodation and the thoughtful arrangement more than compensated for it. The children loved having space, and the views alone made each morning memorable. Thanks to the hotel’s professionalism and genuine hospitality, we enjoyed a thoroughly relaxing and satisfying five-night stay. For us, this experience demonstrated what excellent service truly means. We would very much like to return with our family again in future.

We had a pleasant stay. Bus was on time. Beautiful view!

The staff was wonderful, going above and beyond to make us comfortable. The rooms had fans, which was very important in the August heat.