Overall Ratings & Reviews Silverwood Luxury Lodges & Bistro Barn

Lovely location, very quiet during our stay. Lodges are excellent. Food van on site, however its only open at weekends.

When we arrived and went to reception to check it the lady was very welcoming and professional and friendly she explained about the lodge and what was available and gave us the keys to our lodge when to the lodge it was absolutely stunning very clean fresh and perfect the hot tib was maintained each morning and all staff were availbale if we needed anything this place is the best lodge we have stayed in 100% recommended

Clean, quiet, large family lodge....great

The whole experience was horrendous. Firstly, they took a £100 deposit, which i was aware off. Now, around 3 weeks later i am chasing constantly for a refund. Everytime i get told it will be sorted. No one had EVER got back about this. I am now havjng to consider legal action. Nextly, we arrived on a saturday and there was a wedding on. We were placed next to the venue and the music was horrendously loud. Pumping bass into the chalet until 12 midnight!! I have videos and recordings to show how bad it was. I contacted hotels.com and the business refused to refund the night. I then contacted the business 4 times explaining and offering to send them the video files. I have had a single response regarding this. It was so loud my family were unable to sleep. It is not the quiet place they say. Also, they close the hottubs at 9pm, and ask you to be quiet and then pump loud music into your chalet. Different rules for wedding. If i had knownz there is no way i would book. Considering action against the business as it was not cheap.

Could do with a small shop or cafe. Everything else was good for both adults and kids. Cleaners pay attention when cleaning after last guest there was a tupperware in the drawers beside bed with half eating cakes.