Customer service was a real issue at this hotel. There was no-one on Reception on my arrival, just a sign to say they were in the dining area. I went to the dining area and asked someone there if I could have help with my bags. There is no lift and there were 3 flights of stairs to my room. No-one came. Eventually, someone working in the empty bar area offered to help put my bags somewhere safe while I found somewhere to park. He was unable to advise me where the best car park was. When I'd found a car park and returned to the hotel, someone magically turned up at Reception and "booked me in." She offered to carry some bags for me - especially as I also had my little terrier dog with me. On my departure, there was no-one on Reception (which seemed to be the usual state of affairs) so I just walked out! It was very warm in the room so I asked a member of staff if there was a fan available. She said there should be one available, but I heard nothing and no fan appeared. No-one said they hoped I enjoyed my stay, and no-one asked me if everything was satisfactory, and no-one asked me if I'd enjoyed my stay!

Historic building with sloping floors and beams. Lots of nice extra touches and quality curtains/ lampshades/ decor

Clean room, but hot as we were on the top floor but fine by late evening. Staff were really nice

comfortable and quiet in a clasic inn.

A thoroughly enjoyable stay in a beautiful hotel with a rich history in the delightful town of Lewes. Our room was spacious with a comfortable bed and an en-suite shower room. Dining was excellent, the staff were courteous, friendly and helpful.

Hadn’t visited this hotel since it changed hands. Now a clean and high quality hotel in a really interesting old building. My only criticism is that breakfast price was a bit steep.

A very pleasant hotel to stay in with an excellent bar, beautiful restaurant and stunning terrace. The food was excellent and a lot of thought, time and money has clearly gone into decorating the rooms. Thank you for a wonderful stay

Did not have Breakfast so can’t comment, I’m sure it was very nice but it was too expensive compared to lots of other places in the area.

Our family loved everything about this charming hotel! The staff were lovely, the food was beautifully presented and delicious and the hotel was quaint and historical. The White Hart was exactly what we were looking for and we would definitely stay there again! KB

Staff were especially good. Breakfast was excellent.

Such a sweet stay. Very well thought out, quiet, great location. The room with the tub in it was great!

Don’t venture out the back of the hotel. Absolutely shocking with tramps living in the rear accommodation block. Would not recommend at all.

Lovely hotel, great food, excellent service

Very impressed with Hotel, hope to go back soon.

Had a wonderful day right before Christmas. I liked my room very much. The staff were all lovely, especially at check-in, the pub, the bar, etc. It is always been one of my favorite places to get a holiday Sunday roast with my family. I was very happy to finally stay there as a guest.

Clean room lovely Christmas ambiance .

The staff were lovely, beautifully renovated hotel and lovely room with a very comfy bed.

Lovely historic hotel. Very comfortable room and bed and would happily stay again. Shower could have been more powerful and staff at breakfast could be more welcoming but otherwise all good.

Brilliant renovation, friendly staff and a really comfortable bed.

Pelham was lovely although we originally booked a room in the hotel which I think would have had more character. Bed was super comfy.