Overall Ratings & Reviews Cross Keys Hotel by Greene King Inns

Excellent staff but poor quality expensive food. Very uncomfortable bed

Very friendly welcome - an excellent place to stay and restaurant was great too.

First time at Cross Keys; room was perfect. Food was lovely & staff so friendly. Manager Ben helped us book another stay & was really helpful. Outside the building very neat & quiet.

The Cross Keys was just what we needed when we were visiting relatives. Staff were very friendly, room and beds very comfortable and the breakfasts were excellent.

Made very welcome

We liked everything.

Easy check in, nice room

It was ok - your on the main road if you have roadside view. Not ideal for a comfortable stay! Staff were ok but Anthony has 5 stars from me!

Hotel was very nice & staff were helpful food was good only thing I would say was that drinks were overpriced whether it was alcoholic/non-alcoholic

Beautiful place!! The grounds are well maintained and peaceful

Very spacious room but unfortunately VERY small radiator to heat the room was not sufficient at all! Very few plug sockets. Room was in very poor condition, thread bare carpets and dirty walls, cracks in ceilings, taps didn’t have covers on them! There was enough teabags and coffee bags for 4cups but sugar and milk for just 1 cup! Very poor show and real minimum effort! Shower was THE WORST I have experienced and I travel a lot. It’s generous of me to say it was a dribble! Difficult nights sleep because the hall lights were left on l night and there are big cracks around the door which lit up my room like a Christmas tree! If you’re not putting basic things in the room nor keeping the room to a basic standard to save money then maybe save money with automatic lights?! Loud banging doors all night and early morning as no soft closures on the doors. Food was very basic so i personally thought was over priced and there was no choice for any healthy meal! How this hotel has the rating it does which at the time of posting this was 9+ I am at a loss! I will say I really should have checked the reviews! Definitely would not recommend and would not stay here again. I could have complained yes but now looking at the reviews I can see plenty of people have so they’re aware of all the faults. I will say a plus though, they have a decent hair dryer…..

Warm friendly welcome and overall good service from the staff. However remember to bring some ear plugs as the hotel is situated on a main road. The biggest let down is the shower lacks any decent water pressure. I have had better showers at campsites then at this hotel. Also, there was dirt falling from the ceiling in bathroom, which appeared to be coming from the fan, which shows how often they get cleaned / serviced. Overall an average hotel which could do with some investment.

Looked after extremely well. Not certain about the lack of amenities in the double room for disabled people. Nowhere to hang bathroom robes or wash bags and for a non-disabled person the wash basin was extremely low, small and difficult as an older person to use.

No welcoming communication from reception or bar staff - the hotel management seem to have employed a skimping strategy in terms of quality and quantity on basics:- towels, toilet paper, toiletries, tea, coffee, (over) cooked breakfast ingredients served without any pleasantries or flair. Overpriced for what was provided / served. A couple of staff were pleasant enough but most were pretty ignorant and dismissive - an easy fix with a bit of basic training and occasional but effective supervision.

Nice warm room, comfortable bed plenty of space. Excellent breakfast. Dinner at night also good and hand pulled beer is well kept.

Great price, convenient for hospital visiting

Very good price, clean and staff very pleasant. Only downside was the noise from the road from about 6am. Would ask for a room at the back if I stayed again.

Great service .. rooms a little dated

This hotel was perfect for the very short stay we had overnight on 29th December

There is nothing to dislike staff are very friendly and welcoming this is my go to place when im in this area