At check in we find out the entire building is out of hot water, going to the room we heard multiple phone conversations through closed doors due to 1-2 inch spaces at the bottom of every door (which explains the ear plugs in the bathroom) the room was ok but not even close to what we expected. Room was very bright during the night which made sleeping extremely difficult especially with a toddler. To make matters worse my wife was scratching and itching all night to wake up to bites all over her arms, legs, feet and stomach while my toddler had bites on her legs, neck and back. Guess what STILL no hot water to shower with, long story short the wife had an allergic reaction to the bed bugs and was covered with rashes for a few days. Needless to say we will NOT be back.